Job Summary
- Company
- Maximus
- Location
- Alexandria, VA
- Industries
- Government and Military
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Salary
Compensation contingent upon qualifications & experience.- Job Reference Code
- 61-0001
Sr Specialist Training (05072)
About the Job
MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Education Required: Bachelor’s degree from an accredited college or university or equivalent experience
Education Preferred: Graduate Degree
Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)
Subject Matter Expertise/Experience Required: Eight years of related experience
Subject Matter Expertise/Experience Preferred: Eight to twelve years of related experience
Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.
Duties/Responsibilities:
1. Perform quality monitoring activities as designated in the quality assurance plan
2. Monitor assigned functions, complete monitoring reports, and provide feedback to staff and/or management as appropriate
3. Monitor staff related to call monitoring, community outreach, data entry, and overall customer service functions
4. Researche systems issues, recommend preventive measures and participate in the development of systems changes
5. Provide the Project Director QA Manager with updates on all issues regarding quality assurance
6. Assist with development of QA Plan
7. Perform other duties as may be assigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short and Long Term Disability Insurance
Life/Accident Insurance
Flexible Spending Accounts (FSA)
401(k) Retirement Plan with company match
Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union).
Additional Job Responsibilities:
1.Initiates, develops and produces a variety of educational and communication strategies and materials to inform, educate and support participating vocational service providers in an accurate, timely and effective manner.
2. Designs, writes and prepares training/instructional materials, course materials, teaching aids and tools; including preparing alternate formats as needed.
3. Develops, plans and delivers relevant and timely workshops, briefings and presentations for Employment Networks (member service providers), State Vocational Rehabilitation agencies
and other groups as requested by SSA; this includes providing grant-seeking and funding resources and training.
4. Performs regular tasks related to the oversight, monitoring and reporting of participating service providers. This includes contract status, compliance, maintenance and reporting, including meeting requirements regarding the Annual Periodic Outcome Report.
5. Develops and conducts workshops, conference calls, seminars, forums and presentations for program service providers and other key stakeholders; travels as needed.
6. Acts as a resource to provide information and assist Employment Networks and State Vocational Rehabilitation agencies to function more effectively and improve services for Social Security disability beneficiaries
7. Uses Program data to identify and analyze areas of the greatest customer needs improvement and makes recommendations for solutions.
8. Organizes training venues, logistics, distribution, and accommodations as required to achieve efficient training delivery; oversees and coordinates any/all equipment or services necessary to ensure timely and effective delivery of MAXIMUS products, information or services for member organizations or other outside parties.
9. Actively participates in internal quality and customer satisfaction initiatives
10. In coordination with the Training Department Manager, participates in the training of new departmental staff; offers and provides regular team support.
MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar: http://jobs.maxinc.com/HR/CandidateTracking.nsf/frmJobApp?readForm&page=1&ReqID=05072
MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
No relocation assistance is available for this position.
Education Required: Bachelor’s degree from an accredited college or university or equivalent experience
Education Preferred: Graduate Degree
Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)
Subject Matter Expertise/Experience Required: Eight years of related experience
Subject Matter Expertise/Experience Preferred: Eight to twelve years of related experience
Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.
Duties/Responsibilities:
1. Perform quality monitoring activities as designated in the quality assurance plan
2. Monitor assigned functions, complete monitoring reports, and provide feedback to staff and/or management as appropriate
3. Monitor staff related to call monitoring, community outreach, data entry, and overall customer service functions
4. Researche systems issues, recommend preventive measures and participate in the development of systems changes
5. Provide the Project Director QA Manager with updates on all issues regarding quality assurance
6. Assist with development of QA Plan
7. Perform other duties as may be assigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short and Long Term Disability Insurance
Life/Accident Insurance
Flexible Spending Accounts (FSA)
401(k) Retirement Plan with company match
Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union).
Additional Job Responsibilities:
1.Initiates, develops and produces a variety of educational and communication strategies and materials to inform, educate and support participating vocational service providers in an accurate, timely and effective manner.
2. Designs, writes and prepares training/instructional materials, course materials, teaching aids and tools; including preparing alternate formats as needed.
3. Develops, plans and delivers relevant and timely workshops, briefings and presentations for Employment Networks (member service providers), State Vocational Rehabilitation agencies
and other groups as requested by SSA; this includes providing grant-seeking and funding resources and training.
4. Performs regular tasks related to the oversight, monitoring and reporting of participating service providers. This includes contract status, compliance, maintenance and reporting, including meeting requirements regarding the Annual Periodic Outcome Report.
5. Develops and conducts workshops, conference calls, seminars, forums and presentations for program service providers and other key stakeholders; travels as needed.
6. Acts as a resource to provide information and assist Employment Networks and State Vocational Rehabilitation agencies to function more effectively and improve services for Social Security disability beneficiaries
7. Uses Program data to identify and analyze areas of the greatest customer needs improvement and makes recommendations for solutions.
8. Organizes training venues, logistics, distribution, and accommodations as required to achieve efficient training delivery; oversees and coordinates any/all equipment or services necessary to ensure timely and effective delivery of MAXIMUS products, information or services for member organizations or other outside parties.
9. Actively participates in internal quality and customer satisfaction initiatives
10. In coordination with the Training Department Manager, participates in the training of new departmental staff; offers and provides regular team support.
MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar: http://jobs.maxinc.com/HR/CandidateTracking.nsf/frmJobApp?readForm&page=1&ReqID=05072
MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
No relocation assistance is available for this position.
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