MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.

Education Required: Bachelor’s degree from an accredited college or university or equivalent experience
Education Preferred: Graduate Degree

Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)

Subject Matter Expertise/Experience Required: Eight years of related experience
Subject Matter Expertise/Experience Preferred: Eight to twelve years of related experience

Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.

Duties/Responsibilities:
1. Perform quality monitoring activities as designated in the quality assurance plan
2. Monitor assigned functions, complete monitoring reports, and provide feedback to staff and/or management as appropriate
3. Monitor staff related to call monitoring, community outreach, data entry, and overall customer service functions
4. Researche systems issues, recommend preventive measures and participate in the development of systems changes
5. Provide the Project Director QA Manager with updates on all issues regarding quality assurance
6. Assist with development of QA Plan
7. Perform other duties as may be assigned by management

MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short and Long Term Disability Insurance
Life/Accident Insurance
Flexible Spending Accounts (FSA)
401(k) Retirement Plan with company match

Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union). 
 
MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar: http://jobs.maximus.com/HR/CandidateTracking.nsf/frmJobApp?readForm&page=1&ReqID=05127

MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

No relocation assistance is available for this position.