The Senior Support Administrator serves as the primary business contact for the client and is responsible for client satisfaction. The SSA is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the SSA will build relationships with clients to encourage new and repeat business opportunities. The SSA is responsible for:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables, revenue, and customer term agreements.
• Works with various departments to manage all major deliverables to ensure quality standards and client expectations are met
• Ensures that client issues are dealt with in an efficient manner, proactively informs the Account Management Team of any potential problems that may arise
• Approves invoices, and is responsible for payment collections by working closely with Revenue Services
• Works closely with the sales Rep in order to maintain a continuous knowledge of order status in order to identify potential issues and/or opportunities within or related to the order
• Places orders and cancellation requests and manages through completion
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
• Aware and in pursuit of opportunities for account growth and new business, involving sales
• Communicates the client's goals and represent the client's interests to the leadership team
• Provides regular two-way communication with the client on all customer isuues
• Authors client monthly summary/analysis
• Masters and maintains vast knowledge of client's business competition and latest industry news and trends
• The position is expected to evolve, and may include any other required tasks
• Reports to the Sr. Manager, providing regular input on all account activity, including status and call reports on a weekly basis.

• High school diploma or equivalent
• Day-to-day client management experience
• Must be client focused, and have good problem solving skills
• Strong project management skills.
• Strong quantitative skills.
• Extremely organized and highly motivated.
• Experience giving presentations to clients.
• Able to navigate the Internet using Internet Explorer, Netscape or Firefox
• Must have good knowledge of Microsoft Suites
• Knowledge of advanced Excel functions is required
• Able to learn other software systems relevant to the position
• Able to work independently and quickly grasp new concepts
• Possess excellent telephone, verbal and written communications skills