ABOUT THE DEPARTMENT The Client & Patient Services organization is responsible for ensuring high-quality service delivery to Express Scripts' members and clients in a cost-efficient manner. Patient Services provides mail pharmacy services, addresses members' inquiries and provides value-added consultation. In addition this organization includes Client Services, which encompasses client and benefit administration, quality control, implementation, client support center (CSC), participant materials, clinical operations and eligibility. In addition, Client & Patient Services includes centralized functions to drive continuous process improvement, pharmacy compliance and forward-looking planning. This organization also includes Medical Affairs, Clinical Services, and Express Scripts' Pharma Business Services subsidiary. STAFF PHARMACIST RESPONSIBILITIES Provide oversight and quality assurance to pharmacy technicians. Interpret physicians' or prescribers' prescriptions. Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders. Verify and confirm validity of controlled substances.
Verify prescription information entered in the system by data entry or order entry. Contact physicians for new and/or transfer authorization. Work with physicians to convert prescriptions to generic or preferred drugs whenever possible.
Consult with patients regarding the use of medications and potential drug interactions.
Back up other pharmacists as needed, perform additional duties as assigned by management, or train less experienced pharmacists.
**This position is eligible for the Work at Home program. To work at home you must live within 1 hour of Tempe office. Transition to Work at Home can typically take 6 months to 1 year timeframe, possibly longer, and depends on several factors including performance. QUALIFICATIONS Pharm D or RPh Pharmacist license required and in good standing with Arizona Board of Pharmacy
Ability to read and interpret prescriptions
1-2 years experience in retail pharmacy setting preferred
Knowledge of PBM industry/Managed care industry helpful
Strong focus on customer service, quality and accuracy.
Ability to manage timelines and meet tight client deadlines.
Flexibility to adapt in a changing environment
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues
Good oral and written communication skills
Willingness to work a flexible schedule for peak volume times EEO STATEMENT Express Scripts is an Equal Employment Opportunity Employer |
