Job Summary
- Company
- Lahey Clinic
- Location
- Burlington, MA 01805
- Industries
- Healthcare Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Manager (Manager/Supervisor of Staff)
- Job Reference Code
- 121770
Admin. Director, Clinical Services
About the Job
ABOUT OUR OPPORTUNITY
Job Description The Administrative Director, Clinical Services, is responsible for the overall operational, clinical and financial performance of the service-line which includes all sites if applicable. The Administrative Director works in collaboration with Senior Vice Presidents, physician leadership, and Chief Nursing Office to establish yearly performance goals for each service-line, which is aligned with Lahey clinic vision and mission. The Administrative Director has responsibility for departmental planning and development as related to the capital and operating budget including: product-line development, budget calculations, report analysis and expense monitoring. The Administrative Director may hold project/program responsibilities outside the service-line that establish Lahey Clinic as an organization of excellence. Responsibilities
CONTACT INFORMATION
Service Lines for this position include General Internal Medicine, Endocrinology, Geriatrics, Hospital Medicine and Employee Health.Financial:
- Prepares departmental operational and capital budgets.
- Establishes revenue and expense targets with physician leadership and Senior Vice Presidents.
- Implements processes to achieve and monitor financial performance improvement ghrough leadership of revenue cycle teams.
- Provides supervision, guidance and monitoring of staff compliance with reaching budgeted revenue and expense targets.
- Investigates and manages financial problem areas; proposes solutions and implements action where applicable.
- Prepares necessary financial, statistical and operational data for new program or business including expected return of investment to the organization. Develops and provides objective criteria for measuring new business processes.
- Maintains a thorough understanding of clinical reimbursement and managed care issues specific to service-line. Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary.
Operations/Work Flow
- Provides direction and guidance for all aspects of daily administration and management of department.
- Provides support to staff to enable them to provide safe, cost-effective health care that exceeds the expectations of Laheys patients.
- Facilitates compliance with all regulatory requirements( DPH, OSHA, JCAHO, HIPPA, etc.) in all clinical, business and financial practices within service-line.
- Provides administrative guidance to managers and others consisting of examining of systems, employing analytical judgment, managing projects, organizing resources, consulting and solving problems. Independently investigates and implements recommendations
- Maintains open communications with physicians, staff and management.
Human Resources
- Hires, transfers, disciplines, terminates or initiates other personnel actions affecting staff employment.
- Ensures high quality patient care through effective management of service-line staffing objectives.
- Develops recruitment and retention strategies with human resources to hire, retain and develop qualified colleagues.
- Supports atmosphere of collegiality and promotes staff career growth to build Lahey Clinic as an organization off excellence.
- Functions as a role model for all Lahey Clinic colleagues through positive attitude, adherence to organizational policies and procedures and/or professional code of ethics.
- Provides safe environment for risk taking encouraging colleagues to contribute to problem solving and promoting best practices.
- Communicates effectively with colleagues regarding Lahey Clinic news/visions/goals as well as departmental activities so as to ensure staff inclusion and participation as valued members of Lahey Clinic.
- Ensures that all annual performance appraisals are completed within the established time frame in each of the assigned areas.
- Trains and mentors staff for current assignment, and develops them into successive career positions.
- Is committed to ensuring high quality patient care through the hiring, training and supervision staff.
- Ensures that all colleagues in assigned areas adhere to Lahey Clinic?s compliance and mandatory education requirements.
- In consultation with Human Resources, meets equal employment/affirmative action program goals and objectives.
- Complies with federal, state and local laws and regulations as well as Lahey Clinic policies and programs.
Health Care Knowledge, Professional Growth and Development
- Maintains an in-depth knowledge of the changing health care environment and evaluates the market need for specific clinical services or programs.
- Develops programs and services in response to the market under the guidance of physician leadership and Senior Vice Presidents.
- Demonstrates motivation and initiative in seeking continued professional growth and development.
- Identifies knowledge gaps and takes appropriate courses or seminars to improve understanding.
- Identifies internal resources as sources of expertise to achieve learning goals.
Patient Care/Customer Service
- Is attuned to patient/customer needs; anticipates future needs and implements appropriate action to ensure access to quality medical services and world class customer service.
- Utilizes patient satisfaction data, customer surveys, phone interviews, compliments or complaints to identify, implement and evaluate best practices.
- Motivate colleagues to achieve service quality.
- Establish culture where all colleagues feel valued and able to contribute to customer service improvement.
Marketing and Business Development
- Explore viability of new service-line or product, including the development of practical business plans to support the venture.
- Participate in marketing and promotional initiatives within the service-line, developing marketing campaigns, implementing programs and reporting on measured results.
- Develop relationships and lead team building with physician leadership, senior administration and other colleagues to achieve defined service-line and organizational strategic goals with the help of internal or external marketing activities.
Quality Improvement
- Collaborate with clinical leaders and physician leadership to identify clinical, administrative and safety issues as areas for quality improvement processes.
- Participate in quality improvement initiatives as defined by the service-line or organization.
- Develop consistent interpretation and application of department policies and procedures throughout all Lahey Clinic sites.
- Ensure a provision for quality care in line with Lahey Clinic mission and philosophy,
- Performs other related duties as assigned or directed to ensure the smooth operation of the department or unit.
Organizational Requirements:
- Maintains strict adherence to the Lahey Clinic Confidentiality Policy.
- Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.
- Complies with all Lahey Clinic Policies. Complies with behavioral expectations of the department and Lahey Clinic.
- Maintains courteous and effective interactions with colleagues and patients.
- Demonstrates an understanding of the job description, performance expectations, and competency assessment.
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
- Participates in departmental and/or interdepartmental quality improvement activities.
- Participates in and successfully completes Mandatory Education.
- Performs all other duties as needed or directed to meet the needs of the department.Qualifications Education: Requires a Bachelors degree in health care related field.
Licensure, Certification, Registration: None
Skills, Knowledge & Abilities: Excellent interpersonal and communication skills
Experience: A minimum of five years of relevant experience in the health care deliver industry including operations, strategic planning, financial analysis and project management. Financial management and budgeting experience also required.
Lahey Clinic Medical Center offers a great compensation and benefits package, including medical, dental and retirement benefits. Please apply online at: www.lahey.org/careers using the keywords Director. To learn more about this position or others like it please visit our web site at:
About Lahey Clinic
Encompassing 3 Medical Centers and 11 individual Group Practices around the area, Lahey Clinic is one of the largest providers of comprehensive healthcare services in New England. Our Main campus, located in Burlington is comprised of an ambulatory care center serving more than 3,000 patients each day, a 317-bed full service hospital, and Level II Trauma Center. Lahey Clinic is consistently ranked amongst the best hospitals in the country in U.S. News and World Report’s “America’s Best Hospitals” and in 2007, Lahey was one of only 33 adult-care hospitals in the country named to the Leapfrog Group's "Top Hospital list."
Lahey Clinic is a teaching hospital affiliated with Tufts University School of Medicine and also has teaching affiliations with Harvard Medical School and Boston University School of Medicine.
With a culture of specialized teams and a work ethic that combines the highest competence with the utmost compassion, Lahey Clinic is committed to providing the best possible care to our patients.
As a Colleague at Lahey Clinic
At Lahey Clinic Respect…Caring…Teamwork…Excellence…Commitment to Personal Best are our guiding principles, inherent in everything we do. As a Lahey Clinic colleague, you will be part of a highly skilled, integrated team of professionals who are committed to delivering on our Motto of “Treating You Right “ and delivering the highest level of quality health care service to our patients.
Lahey Clinic physicians provide care in virtually every specialty and subspecialty of medicine, from allergies to heart disease. Lahey's cardiac surgery program is one of the largest in New England, with measured outcomes among the best in the nation.. Lahey physicians have been pioneers in such areas as cancer treatments, gastrointestinal disorders and kidney surgery.
Lahey Clinic Medical Center is a teaching hospital for Tufts University School of Medicine and maintains residency and fellowship programs for more than 100 new physicians in 19 specialties. Lahey Clinic research programs encompass more than 200 clinical trial protocols and participates in numerous national clinical trials.
About Our Benefits
Our benefits plan is offered to staff who are regularly scheduled to work 20 hours a week or more and include the following: competitive salaries, choice of 5 healthcare plans, two dental care options, 403(b) Plans, Pension Plan, Paid Time off, Free Parking, tuition assistance, dependent care resource and referral services, pre-tax reimbursement accounts for health and dependent care. "Camp Lahey" summer day camp for employees' children, adoption reimbursement and more.
Lahey Clinic is an Equal Opportunity/Affirmative Action Employer.
Our Locations
Lahey Clinic Medical Center
Human Resources
5 Federal Street
Danvers, MA 01923
(978) 739-8121
FAX (978) 777-4718
Lahey Clinic Northshore
Human Resources
One Essex Center Drive
Peabody, MA 01960
(978) 538-4169
FAX (978) 538-4701
Lahey Clinic Medical Center
Human Resources
25 Mall Road
Burlington, MA 01804
(781) 744-8845
FAX (781) 744-5653
TDD (781) 744-8066
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Lahey Clinic
