Scope of Interaction:

This position interacts with individuals at all levels within and outside the

company.

Purpose:

This position contributes to the delivery of the operating unit’s budget by

placing field employees who have the right skills the client needs, when they

need them, and in the exact quantity desired.

Characteristic Duties and Responsibilities:

Develops and carries out recruiting strategies and processes.

Coordinates application process for qualified individuals. Including

interviewing and evaluating the candidate’s education, skills acquired through

previous employment, personality and qualifications to work at various client

companies. Based on the information obtained during the interview process

extend job offers to qualified candidates.

Orients and manages field employee work force. Including dispatching,

supervising, counseling, disciplining and terminating field employees.

Documents thoroughly all transactions, including but not limited to job orders

and interactions with field employees and clients.

Fills job orders effectively and timely, and follows up with arrival calls and

quality checks as required by our service differentiators.

Approves modifications to assigned field employees’ pay rates.

Acts as the primary liaison with the clients. Works with clients to evaluate

skills required for each job assignment with client. Troubleshoots and

addresses clients’ needs and complaints.

Evaluates market and client needs and preferences.

Documents all transactions as required by branch model.

Generates new business through client service calls.

Handles work comp claims timely, appropriately, and effectively.

Participates in after-hours on-call responsibility for branch.

Demonstrates the company’s and the area’s core values, operating principles,

and service differentiators.

Other duties as assigned.

Experience/Educational Requirements:

Bachelor’s degree or equivalent experience. Proven ability to work

productively with others. Proven strong customer service skills.

Essential Functions:

Ability to multi-task and work under deadline pressure.

Ability to self-direct.

Ability to handle rejection.

Ability to work after hours and on week-ends.

Ability to work with people from all socio-economic strata.

Ability to communicate effectively, both verbally and in writing.

Ability to accurately document information.

Ability to conduct business in a professional manner.

Ability to follow through with an appropriate sense of urgency.

Ability to work cordially and effectively with others in a multi-tasking

environment.

Bilingual English / Spanish

Promotional Opportunities:

Branch Manager, Staff Performance Manager