Job Title:  Copy & Print Center Associate                                      Reports to: General Manager

 Position Summary:  Primarily responsible for providing customer service, consistent with our Copy Promise standards. 

General Purpose:  Customer Service, Copy & Print Sales & Production

Role Qualifications:

·        Must exhibit Copy Promise behaviors in all interactions and communications with customers, fellow associates and management

·        Identify high potential and top customers; partner with GM to offer a total solution designed to meet customer’s needs.

·        Able to work a flexible schedule

Position Responsibilities:

·        Deliver the Copy Promise

·        Process & produce accurate orders

·        Respond and resolve customer requests and concerns

·        Provide an inviting environment for the customers by maintaining a neat and clean Copy & Print Center

·        Adhere to all company policies procedures & safety standards

·        Perform other related duties as assigned

·        Effectively build relationships with top customers

Critical Success Factors:

·        Drive Customer Satisfaction through Copy Promise behaviors

·        Drive profitable sales through Copy Promise behaviors

·        Convey appropriate product and services knowledge

·        Effective and efficient use of machines and systems to ensure effective production management

·        Exhibit Team CARE values

Valued but not required skills and experience:

·        Sales & customer service experience in a retail environment

Reporting to this person:  No direct reports