Reports To: District Team Leader

General Purpose

The primary responsibility of a Team Leader is to provide leadership and manage all processes of store operations to maximize store sales and profits. This position requires a high level of initiative, creativity and frequently exercises independent judgment.


Competencies

Leadership
Communication
Builds a High Performance Team
Drive for Results
Planning and Organization

Job Duties

GUEST EXPERIENCE

• Sets the example in identifying and responding promptly to Guests needs.
• Ensures and holds team accountable in providing a consistent and fulfilling Guest experience
• Models the behaviors in establishing and maintaining relationships with Guests to increase sales growth and repeat business through credit card, email and designer program.
• Creates schedules that meet customer traffic needs.

TEAM

• Recruit, Hire, Train and Develop a strong store team to provide an inviting, enjoyable, and fulfilling shopping experience to all Guests.
• Provides performance feedback on a consistent and timely basis.
• Recognizes and celebrates performance that meets and exceeds company standards.
• Promotes a fun, caring and safe work environment and holds store team accountable.
• Ensures support of the Open Door Policy with all associates.
• Creates an open and professional environment of exchanging information. Communicates clearly and effectively both verbally and in written format and maintains the company’s confidentiality practices.
• Possess strong Interpersonal Skills to include: Listening and Conflict Resolution.

OPERATIONS

• Ensures timely completion of all auditing procedures/paperwork review as outlined by the Operations Manual.
• Assesses the store’s business goals, customer base, traffic patterns and uses the information to strengthen a store’s business.
• Effectively executes promotional merchandising plans and maintains presentation standards as directed by the company.
• Maintains merchandise pricing and the accuracy of inventory levels.
• Protect and maintain company assets and resources to include, but not limited to, cash control, inventory, product handling and physical facility to prevent theft.

Essential Qualifications

• High School diploma or some college preferred.
• 2-5 years equivalent management experience – retail preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to attend and participate in meetings as required.
• Ability to work a minimum of 45 hours per week, based upon the business needs of the store.
• Ability to work weekends, holidays and evenings.
• Ability to travel as required.
• Ability to handle and transport company funds daily to the bank location designated by Kirkland's Inc. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's Inc. person(s).

Physical Requirements

• Ability to lift and move 45 pounds or more on a regular basis.
• Ability to climb ladders
• Ability to lift and move bulky merchandise on a regular basis
• Ability to stoop, bend, climb and lift to stock and retrieve merchandise from stockroom and sales floor on a regular basis.