Position Statement

Store Manager is responsible for fostering and sustaining company core values while achieving: Superior customer experience, financial results, operational and visual excellence and compliance to all company policies and procedures.

Responsibilities   

Results Leadership

·         Embrace and promote Coldwater Creeks’ standards of exceptional customer service.

·         (Utilizing Personal Shopper, One Creek and CEE’s)

·         Manage change through communication and positive support of all company initiatives.

·         (Executes “What’s Creeking”, leadership meetings, and all store meetings)

·         Achieves metrics and holds self and team accountable for driving results.

·         Maintains the integrity of Coldwater Creek’s brand identity through compliance of visual and operational directives.

·         Demonstrate effective and successful prioritization and time management skills.

·         Recognizes and rewards behaviors that reinforce both progress and success; utilizing all recognition programs. 

Thought Leadership

·         Able to identify, utilize and communicate financial indicators as directed by Senior Leadership.

·         Ability to create and implement an action plan for financial success through analyzing historical results and reviewing current performance.

People Leadership

·         Ability to identify, develop and retain high–potential employees. Consistent utilization of succession planner.

·         Able to anticipate and plan for long term staffing needs. Source, recruit and build a team with complementary strengths and skill sets needed to deliver the CWC experience.

·         Ensures an effective learning environment by utilizing training progressions, training modules and new hire workbooks. (MTS modules, MTS checklist, and VMG)  

·         Able to coach in a team setting and manage performance through company tools.

·         (Notes of Conversation, Individual Development Plans and other company supplied tools)

Personal Leadership

·         Inspires trust by maintaining a respectful work environment and fostering open communication.

·         Models ethical behaviors of the organization. Protects confidential information and confronts actions that border on the unethical.

·         Models Core Values of “Respect” as set by CWC.

·         Leads by example and demonstrates consistency between words and actions.

·         Demonstrates accountability by accepting responsibility for personal and team results.

·         Accepts all other related projects and/or duties assigned by Supervisor.

Direct Report-District Manager           Supervises-ASM, Leads and Sales Associates

Requirements

·         Minimum 3 years experience managing a minimum $2M specialty retail business preferred

·         Experience in a leadership role managing a staff in excess of 20 persons preferred

·         Customer focused, team oriented with strong interpersonal skills (i.e. effective listening and clear communication skills)

·         Merchandising/visual skills; experience with specialty retail apparel and home accessories

·         Ability to work on their feet in a fast paced environment for extended periods of time.

·         Ability to lift 25 pounds, to bend and climb ladders in order to do floor sets, backroom activities and store maintenance.

·         Ability to solve problems and manage conflict

·         Detail oriented, conscientious, thorough and reliable

·         Extreme flexibility and adaptability to work weekends and overtime

·         Excellent verbal and written communication skills

·         Strong working knowledge of POS systems, Word and Excel preferred

Coldwater Creek is an equal opportunity employer.