Papa Murphy's International is the fifth-largest pizza chain in the country and the pioneer and leader of the take 'n' bake pizza segment. Papa Murphy's operates over 1,100 franchised and corporate-owned locations in 32 states and Canada. Papa Murphy’s offers custom-made pizzas featuring high-quality fresh toppings generously layered on pizza dough that is made fresh each morning in each store.  Papa Murphy's has been voted “Best Pizza Chain in America” seven consecutive years by consumers nationwide in the Restaurants and Institutions “Consumers' Choice in Chains” survey and is a four-time recipient of Pizza Today’s Chain of the Year award, most recently in 2009.

In order to accommodate continued growth in the greater Minnesota area, a local Papa Murphy's franchisee is looking for a General Manager for their Monticello location.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·         Responsible to be at the store in full uniform and ready to begin work at scheduled time.

·         Skilled and knowledgeable of all duties and responsibilities necessary to the efficient and cost effective operation of the store.

·         Responsible for communication with guests and ensuring guest satisfaction.

·         Responsible for maintaining adequate levels of qualified team members by effectively recruiting, interviewing and selecting, or recommending selection of new team members.

·         Responsible for using the proper training procedures for training crew.

·         Responsible for efficiency of operations, optimum food and labor costs, minimizing waste and maintaining fair and consistent treatment of crew.

·         Ensures that Papa Murphy's standards for operations are met in the store.

·         Inspects prep areas and kitchen utensils and equipment to ensure sanitary standards are met in accordance with Papa Murphy's and local health department standards.

·         Prepares reports to track such items as food cost, waste, sales, inventory and hours worked by team members.

·         Maintains a professional appearance at all times by wearing clean and pressed Papa Murphy's uniforms and ensures that all crew maintain the same image.

·         Communicates menu or price changes, shortages and specials and promotes suggestive selling among crew.

·         Responsible to communicate store status, problems and opportunities to the owner and/or Area Supervisor.

·         Fills in the "build to" portion of the "Prep Chart" and "Dough Production Chart" and completes/supervises product prep.

·         Accurately projects sales and recognizes sales trends to insure accurate production levels of product.

·         Responsible for recruiting, interviewing and staffing their store, conduct orientations, training, performance evaluations and dealing with corrective disciplinary action of store team members.

·         Responsible for the physical facility including preventive maintenance on equipment.

·         Responsible for resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.  May refer guest to owner and/or Area Supervisor for solution.

·         Responsible for monitoring cash procedures in the store and ensuring accuracy of bank deposits, cash drawers, and justifies all cash variances.

·         Completes and posts the weekly schedules for store personnel 1 week in advance.

·         Responsible for store being in compliance with Federal, State and Local labor laws.

·         Responsible to track and reconcile all promotion coupons and gift certificates, and balancing them with the daily sales report.

·         Prepares work schedules and evaluates work performance of team members.

·         Monitors inventory of food and beverage products.  Monitors build to levels and submits orders to vendors that are within store guidelines.

·         Responsible for checking all vendor deliveries to make sure that the store received the designated amount of product and charged accurately for it.

·         Responsible for making bank deposits daily.

·         Responsible for cash on the shift they are running.

·         Assists at the front of the house, cashier, counter person stations, making pizzas and ensuring that pizza times are maintained and total in-store service times are maintained.

·         Works the back of the house doing prep and pre-makes for preparation for sales.

SUPERVISORY RESPONSIBILITIES

Directly supervises normally up to 7 employees on the Shift. May supervise a Shift Supervisor who has direct reports.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidates must be 18 years or older to be eligible for the position of General Manager.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Interpersonal Skills - Focuses on solving conflict, not blaming; Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Delegation - Delegates work assignments; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Takes responsibility for subordinates' activities; Makes self available to crew; Provides regular performance feedback; Develops crews' skills and encourages growth; Fosters quality focus in others; Improves processes, and services; Continually works to improve supervisory skills.

Quality Management - Demonstrates accuracy and thoroughness.

Business Acumen - Displays orientation to profitability.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports store's goals and values.

Judgment - Exhibits sound and accurate judgment.

Professionalism - Reacts well under pressure; Accepts responsibility for own actions.

Quantity - Meets productivity standards; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills                  

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Skills                                                    

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability                                                               

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 35 pounds.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts.  The noise level in the work environment is usually moderate.

Other Essential Functions

Ability to maintain regular attendance and punctuality.

Ability to maintain positive relationships with crew and management personnel.