Store Manager - Old Navy - Sandusky Pavillon, Sandusky Ohio
Full Time, Employee
SANDUSKY, OH 44870

Job ID:00LMK

Job Description

The Store Manager (SM) provides leadership and direction to the store team by exercising independent judgment and discretion in order to successfully execute company strategies. This position must exude the excitement, professional presence and confidence needed to protect and drive brand integrity. This includes but is not limited to the ability to act with great integrity and business maturity, build trust, be approachable, listen to others, drive and manage change, and ensure that all business is conducted without bias or prejudice. The Store Manager drives and monitors store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. This position drives results through creating short plans and long-term strategies, processes, and events that create a positive in-store experience for the internal and external customers.
The Store Manager leads company initiatives, and ensures maximum productivity, profitability, and compliance with company procedures and should consistently demonstrate and act in accordance to Old Navy expectations. It is imperative for the Store Manager to foster a positive environment that develops and engages their people, generates sales and promotes operational excellence.
  • Makes strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to Company initiatives
  • Exercises independent judgment and discretion in establishing business objectives and in driving and delivering results
  • Develops business strategies and delivers results for the store through managing merchandising, visual, operations, finance and human resource initiatives
  • Develops store strategy for Old Navy credit card, and is primary owner of driving accounts
  • Leverages systems, while understanding the processes and procedures necessary to get results
  • Creates the leadership team schedule to ensure it supports business needs
  • Creates total store schedules to ensure they support business needs
  • Measures and monitors progress and results against key targets
  • Embraces company driven promotional and marketing campaigns that support the brand
  • Operates proactively but is able to course correct when necessary
  • Drives shortage elimination culture throughout store
  • Performs Leader on Duty responsibilities including opening and closing the store.
  • Opens and closes the store in accordance with company standards
  • Monitors daily payroll planner when opening store, and adjusts schedule accordingly
  • Practices and ensures all company policies and procedures are followed
  • Ensures leaders and associates utilize recovery statements to minimize external loss
  • Executes all activities related to Risk Management & Safety
  • Ensure store meets Store Compliance Audit requirements
  • Ensure store is compliant with daily cleaning according to the best practices
  • Creates and fosters a culture that ensures the customer is the focus of all activities
  • Ensures brand integrity in all aspects of salesfloor presentation
  • Maintains an efficient, service friendly environment 
  • Partners with store leaders to action plan from Customer Experience Survey feedback
  • Serves as the "Chief People Officer" for the store
  • Directs store leaders on critical human resource decisions and staffing for the store
  • Partners closely with Assistant Store Manager(s) on team selection decisions
  • Accurately assesses individual manager performance providing the appropriate level of performance feedback
  • Stimulates growth in self and others through coaching, training, and development conversations
  • Writes and delivers quarterly check-ins, Individual Development Objectives and annual performance reviews for the leadership team
  • Assembles and develops high-performing teams
  • Attracts, recruits, and hires high caliber talent
  • Builds a creditable succession plan with strong talent pipeline
  • Addresses poor performance. Initiates and administers corrective action when necessary. Ensures timely follow-up
  • Develops team to execute company programs and processes by prioritizing, simplifying and following up to achieve desired results
  • Retains and personally mentors great team members
  • Develops direct reports by delegating appropriate tasks and responsibilities
  • Invests time in people development through accurate skill assessments and utilizes company tools such as Performance Planning & Assessment Form, Individual Development Objectives, etc. to nurture growth for team as well as for self
  • Keeps team and self focused on what's important and communicates clear objectives 
 
Qualifications
  • Demonstrated ability to assess and develop talent
  • Knowledgeable of trends and changes in market/retail landscape
  • Established time management prioritization and organizational skills
  • Demonstrated ability to motivate and lead functional teams to deliver results
  • Excellent communication skills and proven ability to effectively communicate with all levels of an organization
  • Proven performance management skills
  • Demonstrated high level of integrity
  • BA/BS degree or equivalent preferred
    3-5 years of retail management experience preferred
  • Ability to lift a minimum of 20 lbs.
  • Ability to communicate effectively with customers and store personnel
  • Maneuver effectively around salesfloor, stock room and office
  • Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
  • Overnight travel occasionally required
 

EOE

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