Store Supervisor - Revere, MA, FT

Description

Job Summary:
The Store Supervisor supervises Store Customer Service Representatives and Tellers to ensure proper handling of Customer transactions. Demonstrates and promotes the TD WOW! The Customer Service Philosophy.

Responsibilities:
*Leads the delivery of extraordinary service to Customers.
*Supervises and performs tasks associated with the Customer Service Representative and Teller Staff in accordance with Bank procedures.
*Performs Store Manager responsibilities when needed.
*Takes ownership of Customer problems and reports resolutions to appropriate supervisor.
*Supervises assigned staff, including reporting to the Assistant Store Manager/Teller Services Manager any employee absences or employee related issues.
*Participates in Store opening and closing security procedures.
*Interviews loan applicants, closes loans and sends required documentation to the appropriate lender.
*Ensures that Customer service areas are adequately supplied.
*Ensures that the Store's ATM is operating properly and places service call if needed.

Qualifications:
*High school education or equivalent.
*Customer Service Representative and Teller experience.
*Completed or enrolled in the Management Development Program.
*Proven ability to meet and exceed Customers' expectations.
*Strong organization skills to handle multiple tasks in a fast-paced environment.
*Effective communication skills.
*Application of sound judgment in making decisions.
*Computer-literate.
Flexibility to work evening/weekend hours is a must.

Equal Opportunity Employer.

TD Bank is an Equal Opportunity Employer. Drug Test and Background Screening is Required.