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Student Finance Support Specia...


Job Summary

Education Corporation of America
Dallas, TX
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Student Finance Support Specialist

About the Job

Would you like to work for one of the most progressive companies in the career education industry? Are you excited about giving committed students the skills they need to be successful?


Customer service based role, counseling prospective students and parents regarding the financial aid process, and provide information on available programs, procedures, and eligibility requirements. Reviews financial aid applications and related documentation for compliance with eligibility requirements. Provides assistance to students and parents in the completion of financial aid application.

Reports To:

Student Finance Supervisor

Duties and Responsibilities:

  • Provide exceptional customer service, creating a positive atmosphere.
  • Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently.
  • Create and maintain a positive impression with customers.
  • Responds to internal and external customer inquiries in a timely manner.
  • Provides information to students and families regarding the options for obtaining financial aid, the process for requesting aid, and the eligibility requirements for receiving and maintaining aid.
  • Meet packaging, re-pack, cash collection, AR, and other related finance required productivity and metrics.
  • Accurately and timely gather substantiating documentation and interact with students and/or families to follow up on missing or deficient information; relay and discuss status of application
  • Council’s students and families regarding eligibility and debt management by maintaining a strong knowledge of Title IV, institutional policies regarding admissions, enrollment, degree objective, academic progress and advising.
  • Conducts follow-up counseling sessions with students needing adjustment in payment plans, loans, work study, grants on the basis of financial support need.
  • Provide clear and concise debrief to enrollment partner regarding prospective students packaging status.
  • Perform miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities Required:

  • Ability to listen to prospective students and families, appreciate and respond positively to their needs.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Strong customer service and organizational skills.
  • Ability to approach work with a sense of urgency.
  • Ability to influence others and communicate effectively, both orally and in writing.
  • Knowledge of financial aid federal and state regulations, policies, procedures, and eligibility requirements.
  • Skill in the use of personal computers and related software applications.
  • Skill in organizing resources, established priorities and execute daily activities to achieve short and long-range performance goals.
  • Ability to foster a cooperative work environment.

Minimum Job Requirements:

  • High School or Associate’s degree preferred in a related Administrative, Business, Liberal Arts, or Social Sciences discipline.
  • At least 1 to 3 years’ experience directly related to the duties and responsibilities specified.
  • Compliant with any school loan repayment requirements.

Program Specific Requirements (If Applicable)

If this position fits you then please apply and join us as we transform lives!


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