The primary function of the campus-assigned Student Loan Counselor (cSLC) is maintaining the campus’s defaults rates within the acceptable standards established by Senior Management of Kaplan Higher Education Corporation. To accomplish this objective, the cSLC will employ a combination of proactive and reactive default management activities, including loan counseling of student borrowers and collaboration with campus staff in the areas of financial aid and admissions, and contacting out-of-school borrowers to cure delinquent account statuses.
Conduct recurring loan counseling sessions with in-school borrowers.
• Complete campus follow-up reviews of default plan-related activities assigned to other areas of the campus.
• Implement default aversion strategies appropriate for the assigned campus population.
• Contact delinquent borrowers via phone, letter, email, etc. and advise them of their repayment responsibility and options.
• Receive phone calls from students, answering their questions regarding their loans and repayment options.
• Counsel borrowers regarding the requirements for deferment, forbearance, and consolidation options.
• Achieve the cure and activities goals set my management.
• Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information.
• Document student contact activity and results.
• Travel to assigned campuses as needed to meet with students and campus staff - up to 10% travel.
• Complete other duties, as assigned.
Contact / receive inquiries from delinquent borrowers via phone, letter, email, etc. and advise them of their repayment responsibility and options.
Complete campus follow-up reviews of default plan-related activities assigned to other areas of the campus.
Document student contact activity and results.
Requirements:
AA Business or related area of study (preferred, not required)
2-4 Years Experience Default management and/or consumer loan collections
Fundamental skill level in MS-Excel
• Accurate recall and input of data
• Excellent customer service skills
• Strong oral and written communication skills
• Attentive to details and listens well
• Ability to maintain confidentiality of sensitive data
• Ability to spend long periods of time on the telephone and follow a script
• Self-starting and able to work consistently without direct supervision
• Ability to interact in a professional manner with borrowers and co-workers
• Ability to explain options clearly to borrowers

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