Academics proven to deliver career success.
With a DeVry University degree in hand, you'll have the skills and confidence to work in today's fastest growing industries. In fact, most Fortune 100 companies employ DeVry University graduates. And overall, 90% of DeVry grads system-wide in the active job market are employed in their field within six months of graduation.

Student Success Coach I

The Student Success Coach I is responsible for providing exceptional customer service and is accountable for attaining performance goals associated with new, continuing and resuming students while upholding academic integrity. In addition, this position is responsible for executing all elements of a proactive student outreach strategy including; face to face meetings, phone conversations, e-mails, and text messages. 

• Implements prescribed communication plan with assigned student caseload including meetings, phone calls, e-mails, and text messages.
• Facilitates the successful transition of new students from the Department of Enrollment Management into their first courses including participation in new student orientation.
• Defines and establishes a degree completion plan for each student. Assists student with course registration process.  Participates in course and/or university withdrawal process.
• Provides proactive advisement and coaching for continuing students.
• Responds rapidly and accurately to student inquiries. Meets established service level agreements. 
• Contacts inactive students and assists them in resuming their studies.
• Documents student interactions in appropriate University systems.
• Serves as liaison to other University departments.
• Monitors student attendance and academic progress and intervenes appropriately (student, deans, faculty, etc.).
• May assist Student Success Coach II with special projects or assignments.
• Completes other projects and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Business, Education, Psychology, Counseling, Sales/Marketing, or related areas.  Master's degree a plus.  
• One to three years of related work experience preferred. 
• Demonstrated experience in proactive customer care required. 
• Strong PC skills. 
• Excellent organization and communication skills.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.