JOB SUMMARY:

This position supervises the overall Box Office areas of Ticketing and Group check-in/Boat programs booths, as well as IMAX Theatre operations concerning cashiers and hosts, including all monetary functions and reconciliations.  Schedule will include nights and weekends.

RESPONSIBILITIES:

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  Supervise the overall operations of the Aquarium Box Office. This position is responsible for overseeing all monetary deposits for the primary ticket booth and group check-in/ boat programs booth, includes oversight of City Pass and gift certificate sales and Go Boston admissions and City Pass redemptions.


• Supervise the overall operations of the Simons IMAX Theatre in all areas concerning leads, hosts and Box Office.  This includes overseeing leads in their duties (which include preparing the theatre for daily operations, checking the security of building, turning on/off all AV equipment and computers). Responsible for insuring that daily financial reports are completed and the Theatre operates smoothly.  Supervises staff and ensures that they are completing their assigned tasks and duties, first aid issues (of both staff and guests), manages any unforeseen situations such as, robbery, fire, theft, alarm testing, power outages, lightning strikes and elevator repairs, coordinates theatre operations when technical difficulties alter schedule.  Works closely with Director of IMAX. 


• Directly supervise all Box Office staff in a visible and active manner, monitor and review leads, cashiers and host staff to insure smooth operation and quality customer service in all areas of the department. 


• Fill in for other Supervisors and/or Manager of Box Office when necessary.  Reinforce department policy and promote up selling of combination tickets and City Pass sales through encouragement and coaching to staff.


• Demonstrate and sustain consistently high standards of customer service by staff, with visitors and fellow staff members by providing first class customer service as detailed in the department standards.  Deal calmly and pleasantly in stressful situations and address visitor concerns in an appropriate manner.


• Interview and hire candidates for employment; train lead cashiers and hosts in their duties.  Schedule duties of leads, cashier and hosts and approve staff shift assignments on a daily basis.  Prepare the cashier and IMAX staffing schedule in conjunction with the other department Supervisors/Manager.


• Organize, update, distribute and explain all ticketing coupons, discounts and marketing materials to all points of sale in Box Office and Visitor Experience.


• Know and be able to perform all job functions in Box Office and IMAX.   


• Performs other position related duties as assigned.


• This is not a uniformed position.  Business casual dress is expected.

EDUCATION:

• Bachelor’s degree and 3 or more years of related experience.  2 years Supervisory experience required.

KNOWLEDGE, SKILLS AND ABILITIES:

• First Aid and CPR certification recommended.


• Experience with reconciliation and knowledge of register ticketing programs preferred.


• Customer service experience in a fast paced high volume environment.


• Strong communication, computer and math skills required.


• Demonstrate the skill of rendering mature judgment and relating to a wide variety of people.

TO APPLY SEND RESUME AND COVER LETTER TO:

HUMAN RESOURCES

NEW ENGLAND AQUARIUM

CENTRAL WHARF

BOSTON, MA 02110-3399

E-MAIL: JOBS@NEAQ.ORG

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER