Supervisor Customer Support

Description:
Manage a team of Customer Support
Specialists for a defined market segment.
Responsible for the daily activity of the call
center and adherence to policies and
procedures. Ensures metrics for service
volume, timeliness, and customer service
are met. Support overall sales efforts for
Eastern U.S. to meet $36 million in parts
booking requirements, assisting customers
in 28 eastern U.S. states, including Puerto
Rico.

Essential Duties and Responsibilities
include the following. Other duties may be
assigned. Reasonable accommodations
may be made to enable individuals with
disabilities to perform the essential
functions.

Lead the responsibility for incoming and
outgoing sales calls for designated
accounts.

Lead the Inside Sales force on the proper
implementation for quotations and
processing purchase orders.

Assist with the support of the outside sales
for all proposals and transactions.

Provide any transactional information to
outside sales on any open orders.

Work with marketing to implement tactical
marketing plans.

Responsible for inside sales process,
efficiency and responsiveness.

Assist the Director of Aftermarket Customer
Support with the development the policies
and implement effective processes for the
inside sales organization.

Assist the Area Sales Manager with sales
reports, inventory analysis, and quotation
activity of the Eastern U.S.

Manage local inventory levels to provide
the appropriate inventory to support high
usage parts and satisfy customer
demands, and maintain company-wide
mandated inventory values.

Coordinate efforts between shop sales and
parts sales on machine shop repairs.

Qualifications:
Product knowledge, customer knowledge,
SAP processes, sales and financial policies
and procedures, and supervisory skills.
Oral and written communications.
Microsoft Office experience including Word
and Excel.

General office conditions with occasional
visits to company manufacturing and
warehouse facilities. Visits to customer
installations and supplier facilities of
varying environmental conditions
(indoor/outdoor, heated/unheated, noisy,
etc) may be required.

Education/Experience:

Bachelor's degree preferred plus 3+ years
of related experience and/or training.

Physical Demands:

While performing the duties of this job, the
employee is regularly required to sit; use
hands to finger, handle, or feel and talk or
hear. The employee is occasionally
required to stand and walk. The employee
must occasionally lift and/or move up to 20
pounds.

Salary/Benefits: Salary commensurate with experience
Along with a competitive salary Cameron offers attractive benefits, including: Medical * Dental * Vision * Life Insurance * 401K Investment Plan * Profit Sharing Plan * Pension Plan * Flexible Spending Accounts * Education Reimbursement * Long-Term Disability * Short-Term Disability * Paid Holidays * Relocation Benefits (where applicable)

Job Location: ST ROSE, LA

Job Number: 18134BR

Company URL: http://www.c-a-m.com

Company Profile:
Cameron (NYSE:CAM) is a leading provider of flow equipment products, systems and services to worldwide oil, gas and process industries. Leveraging its global manufacturing, sales and service network, Cameron's 10 operating divisions work with drilling contactors, oil & gas producers, pipeline operators, refiners and other process owners to control, direct, adjust, process, measure and compress pressures and flows. The company generates annual bookings in excess of $4 billion with more than 12,500 employees.

Please visit our website: www.c-a-m.com

Cameron is an equal opportunity employer.

NO PHONE CALLS, PLEASE!






Company Profile:
Cameron (NYSE:CAM) is a leading provider of flow equipment products, systems and services to worldwide oil, gas and process industries. Leveraging its global manufacturing, sales and service network, Cameron's 10 operating divisions work with drilling contactors, oil & gas producers, pipeline operators, refiners and other process owners to control, direct, adjust, process, measure and compress pressures and flows. The company generates annual bookings in excess of $4 billion with more than 12,500 employees and is headquartered in Houston, Texas.