POSITION DETAIL
Title: Supervisor Operations and Services
Status: Full-Time Exempt
Job Code: 8858
Days/Hours: Monday-Friday 8:00 - 5:00
LOCATION
Branch/Dept: Albuquerque
Address: 4701 Lang Avenue NE, Albuquerque NM
State-City: US-NM-->
REQUIREMENTS
Education: High School Diploma
Experience: 5 years
High School diploma or GED plus 5 years experience in financial services/bank operations.
Other Required Qualifications:
Considerable knowledge of consumer and business deposit risk management issues.
Knowledge and understanding of new account opening procedures, consumer credit, consumer and business financial product knowledge.
Ability to effectively utilize a personal computer. Good oral and written communication skills, ability to influence, motivate and coach others through knowledge of bank operations.
Ability to identify, think through and solve problems accurately and efficiently. Abilty to manage mutliple priorities. Ability to interface with all levels of associates within the Bank and customers in a professional and diplomatic manner.
DESCRIPTION
Assist Financial Services Manager with the development and execution of branch plan to ensure that branch financial objectives are met, customers are served in a highly professional manner and branch personnel are in compliance with all risk managemnet policies and procedures. The SOS is responsible for the overall operational health of the branch.
• Coach and motivate assigned associates on the development of new customers and solicitation of business from existing and prospective customers to ensure that established objectives and goals are met. Assist with weekly sales meetings with all branch associates to stimulate sales, enhance product knowledge, and share instances of best practices.
• Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Conduct performance reviews and provide disciplinary action when necessary.
• Ensure assigned associates receive training needed. This may include conducting training, and/or scheduling time for associates to participate in various types of classes. Ensure associates complete required classes and follow established training plans.
• Ensure compliance with federal regulations and bank policy; keep current on all laws, regulations and bank policies. Take responsibility for branch operational integrity, including completion of the monthly Branch Internal Control Checklist and all related control requirements, as well as adherence to policy and procedure by all branch associates.
• Assist with managing various branch operational issues including:
- Maintain the appearance and functionality of the branch building and grounds; place service calls to vendors (or designated individuals) for building maintenance
- Ensure that all risk and customer reports, (e.g. Non-Sufficient Funds Report) for branch are handled on a timely basis
- Approve all exceptions to check cashing requests within assigned limits
- Verify (or delegate responsibility to associate) cash on a monthly basis
- Assist assigned associates with resolutions on cash outages to ensure timely clearing
- Serve as vault custodian
- Order/ship cash
- Assigned Audits
• Answer questions and resolve complex problems for customers concerning all services provided by the Bank by listening to the customer and taking whatever steps are necessary to respond to the situation in a timely and professional manner, follow the Sundown Rule (i.e. return calls, respond to the customer within the day, etc.) when possible.
• On an as-needed basis, provide a variety of basic banking functions such as processing checking and savings account transactions, loan transactions, cashing checks, balancing each day’s transactions and verifying cash totals, in compliance with established policies and procedures.
• Actively sell the Bank’s consumer products and services in a professional manner. This includes all deposit products and retail credit products while maintaining established performance and production levels for this position. May participate in outside sales calls with business lending partners. Refer commercial and business loans to business lending partners.
• Provide basic information to customers concerning retail credit products; refer to FSR II or FSM as appropriate.
• Market the Bank’s services via telephone and correspondence in a professional, sales oriented manner; and maintain an active prospect list for telemarketing to meet established goals.
• Keep current on product knowledge, competition and compliance issues related to deposit and retail lending products.
• Represent the Bank in the community, by attending civic and community group meetings, participating or volunteering on civic and community projects, to generate additional business for the Bank, utilize relationships with local civic/volunteer organization(s) to identify potential CRA lending opportunities.
• Perform other duties as needed. This may include serving as back-up for FSR II and branch courier.
• Annual Goals: receives satisfactory audits and operates within operational loss budget.
IronStone Bank Associates specialize in meeting the financial needs of individuals, small to mid-sized businesses, professionals and the medical community. We're dedicated to providing exceptional service and helping our customers achieve their financial goals and a lifetime of success. IronStone has offices in key markets in Georgia, Florida, Texas, Colorado, New Mexico, Arizona, California, Washington, Oregon, Kansas, Missouri, and Oklahoma. We offer an exceptional opportunity for learning and career advancement for highly motivated individuals. For more information, visit www.ironstone.com .
IronStone Bank is a subsidiary of First Citizens BancShares Inc. (Nasdaq: FCNCA), one of the 100 largest financial holding companies in the United States. BancShares’ other major subsidiary is First Citizens Bank, which was established in 1898. EOE/AA/M/F/D/V
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