Manatron, Inc. is a leading provider of software solutions for local governments. We have over 40 years of innovative software and system development breakthroughs.

We design, develop, market and support a family of leading edge web-based and client-server application software products that support back-office processes and provides broader business processes via eGovernment and Internet features. We are a Microsoft Gold Partner for Software Products.

As a company, Manatron offers competitive salaries and an excellent benefit package. We have a strong commitment to a healthy workplace culture based on the core values of respect, responsibility, caring and integrity.

We are currently seeking a Support Analyst in our Beavercreek, Ohio office. This position provides the client with support and preliminary training for a specific Manatron software application.

Major Responsibilities:

• Provide daily first-line remote support to clients including logging and monitoring calls in ticket tracking system following Manatron’s support process and metrics guidelines
• Escalate unresolved calls to second or third/line support
• Provide software installations, upgrades and training to client as required
• Work with development to identify and QA test bug fixes
• Prepare documentation and release notes for software applications
• Perform other duties as assigned

Requirements:

• Associate degree in computer or business related field plus a minimum of one year telephone support or combination thereof
• One year software training experience
• Database experience with Oracle or SQL
• Report writing software experience preferably Crystal Reports
• Ticket tracking software experience preferably Connect Care and MCC
• Accounting knowledge
• Excellent communication, organization and interpersonal skills
• Business travel may be required as determined at the supervisor’s discretion
• May require extended work schedules, tight deadlines and conflicting priorities
• Must be able to work in a variety of social, cultural, legal, and political environments
• Sitting, eye sight, using hands/fingers, talking, hearing, occasionally lifting up to 25#
• Must maintain regular and acceptable attendance as determined by the supervisor’s discretion
  

EOE/M/F

To apply, visit www.manatron.com