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Job Summary

Company
Elster
Location
Raleigh, NC 27610
Industries
Energy and Utilities
Engineering Services
Job Type
Full Time
Employee

Support Analyst - Rotating Shifts

About the Job

About Elster


 


Elster is a world leader in advanced metering infrastructure (SmartMetering) and integrated solutions for the gas, electricity and water industries. Elster's technology and services are delivering promising solutions that are needed to achieve a smart electricity grid (SmartGrid).  The SmartGrid initiative includes the delivery of home automation equipment to millions of homes across the USA to help homeowners become smarter energy consumers.   SmartGrid and SmartMetering companies are experiencing unprecedented growth due to the market demand for their solutions to help conserve energy and natural resources and reduce carbon emissions and pollutants.   Come to Elster and find yourself working on the some of the most exciting solutions to some of the most pressing problems in our economy today.


 


 


Responsibilities/Duties


 


Candidate will be responsible for second and third shift support of an Advanced Metering Infrastructure (AMI) application


 


Candidate be will responsible for on-demand level 1 and level 2 troubleshooting of the Windows based AMI application using different logs provided by the application.


 


Candidate will interact with engineers of product development group. Must exhibit good trouble shooting skills and be able to communicate complex situations clearly. Should have good customer relationship skills, needs to be able to work flexible work hours in high stress environment.


 


Qualifications


 



  • Education: Bachelor of Science in Electrical Engineering or Computer Science is preferred but will consider alternative degree with appropriate experience

  • Qualifications: Minimum 5 years of customer support experience, two in 24x7 environment.

  • Basic understanding of XML, and SQL

  • Knowledge of electricity/gas/water metering and/or electric utilities is desired

  • Candidate should have ability to learn and AMI application and provide application as well as system level support to the customers.

  • Ability to troubleshoot system and communication problems and good customer interface skills are essential.

 


QUALIFIED CANDIDATES ONLY – NO Agencies please


 


If you meet the qualifications listed above, please forward an attached Word copy of your resume to elster.staffing@us.elster.com with the Job Title as the Subject.


 


Elster and its companies are equal opportunity employers.
 
 

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Contact Information

Elster

You are Applying to: Support Analyst - Rotating Shifts, Elster, Raleigh, NC 27610
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