Amdocs is a global leader in providing innovative software and service solutions designed to help companies build stronger, more profitable customer relationships. Our “Integrated Customer Management” strategy has provided a platform for exciting careers, combining competitive compensation with great benefits, strong training and flexible career options all in a culture that rewards, supports and celebrates your success.

Support Engineer

Support Engineer – XSLT / Java / XML

 

Join us… we are a culturally diverse global company looking for a Support Engineer with the ability to learn about the products so that troubleshooting techniques can be developed to isolate products after incidents are reported.  The main objective of this role is to ensure that all support responsibilities are performed as per the customer SLA. 

 

There is great opportunity for growth at Amdocs - Our customers are among the largest, most innovative communications companies in the world.  As the market leader in customer experience systems innovation, we are always seeking top talent.  Our passion for innovation, growth and providing an unmatched customer experience is sparked and sustained by hiring great people. We reward our employees with competitive compensation, flexible time off, a retirement plan with company match and much more…

 

Glimpse of Responsibilities and Abilities

·         Communicate updates to the customer post launch, regular monitoring, act as a liaison between teams, and react to callouts.

·         Troubleshoot and analyze customer problems.

·         Implement bug fixes for customer problems.

·         Implement XSLT solutions for Device Managed Service.

·         Deliver monthly support reports for customer.

·         Answer customer questions.

·         On-going input into process & product improvements.

·         Assist in building strong customer relationships.

·         Available for on-call support issues.

·         Minimal domestic travel may be required for this role.

·         Local candidates preferred, no relocation assistance is available for this position.

 

Preferences

·         Previous technical support experience.

·         Knowledge of Personalisation and Artificial Intelligence.

·         Experience working with customers in different regions.

·         Excellent customer service skills.

·         Prior experience with J2EE, Oracle, and various application servers.

·         Self-motivated, strong problem solving and analytical skills

·         Excellent verbal and written communication skills.

·         Capable of working to tight deadlines when required.

 

Requirements

·         2-5 yrs extensive knowledge and ability to implement XSLT solutions.

·         2-5 yrs in-depth experience in Java development.

·         2-5 yrs use of internet technologies (e.g. Servlets, JSPs, HTTP, XML, XSLT)

·         Candidates should be capable of working on assignments either in a team or individually as the need arises.

·         Proven prior contributor to the development of a group in terms of quality, productivity and team goals is required.

 

What is in it for you?

·         Personal Learning & Development - Continuous development process where the employee's competencies, potential, talents, knowledge, skills and self-fulfillment needs are proactively realized in line with the company's business needs.

·         Excellent Benefits - We achieve excellence daily and we reward those associates who make it possible. That's why we think it is important to provide premier benefits to eligible employees, spouses, dependents and domestic partners.

·         Community Outreach Programs - Amdocs recognizes that an integral part of being a successful company is to be a socially responsible corporate citizen. We strive to be actively involved in the communities where we live and work, and to contribute from our resources and talents to assist in a variety of community projects and initiatives.

·         Growth Opportunities - With over 16,000 employees in over 50 countries, you’re sure to find a location that suits your lifestyle in a position just right for you.  

 

Grow your future with us …We are excited to talk with you about this opportunity.

APPLY TODAY!

·         An HR Representative will be contacting you personally if you meet our minimum qualifications. Thank you and we are looking forward to reviewing your application.