West Point Products, a division of Clover Technologies Group, is currently seeking an experienced professional to assume the position of Support Specialist Level 1 at our Valley Grove, WV, facility.  The Support Specialist Level 1 is responsible for providing first level support contact to end users. 

ESSENTIAL FUNCTIONS:

1.    Responsible for responding to IT support requests and tech support phone when assigned

2.    Acts as after hours support contact for business critical issues when assigned

3.    Must respond to IT support requests within 15 minutes of receipt

4.    All IT support requests should be resolved within 24 hours unless an emergency or expectations set

5.    Seek assistance from level II support or next available level if unable to resolve IT support requests

6.    Maintain proper communications between requestors and top support level

7.    Participates in project work as required by senior project managers and Director of Support

QUALIFICATIONS/SKILLS:

• Possess excellent oral and written communication skills
• Possess excellent customer service skills
• Two year degree in computer science or equivalent course of study (work experience in the IT field will be accepted in lieu of a two year degree).
• Industry related certification desired but not necessary
• Demonstrated ability to support network printers, scanners and copiers
• Demonstrated ability to create/maintain users

Ability to lift a minimum of 20 lbs.

West Point offers a fast-paced, results-driven, work environment.  This is an excellent opportunity to join a company that continues to grow.  We offer a comprehensive pay package including comprehensive cafeteria-style benefits including medical, dental, vision, disability, basic life, optional life, and flexible spending account options; a 401(k) retirement plan, a generous time off package, and an employee assistance program.
Consider a new career with West Point Products!

Candidates satisfying the above criteria may forward cover letter and resume including salary requirements to:  West Point Products, PO Box 50, Valley Grove, WV  26060 or by confidential fax to 304-547-2968 or by email to resumes@westpointproducts.com

EOE