• Company:
  Manpower
• Location:
  Eau Claire, WI 54703
• Salary/Wage:
  10.00 - 11.00 USD /year
• Status:
  Full Time, Temporary/Contract/Project
• Job Category:
  Customer Support/Client Care
• Occupations:
  Technical Customer Service
• Career Level:
  Experienced (Non-Manager)
• 
  545.11985
• Industry:
  Business Services - Other;Computer/IT Services

• Company:
  Manpower
• Contact:
  Manpower
• Phone:
  715-835-2299
• Reference Code:
  418444_1256736788

Support Technician

Provide front-end phone support to nationwide veterinary client base. Provide consistent quality customer service by answering user questions and solving user problems in an efficient and timely manner via telephone. Successfully communicates complex issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Log summary of each call made and understandable manner. complete tasks and results on schedule. Notify supervisor if special attention is required. this could include: irate clients, solutions beyond your capabilities, credits needed, complex problems or issues taking too,long to resolve, etc. Maintain lo of incoming media and outgoing mailers. perform other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:
Experience with personal computer equipment-routers, etc. must understand installation, configuration and troubleshooting processes for software, hardware, networking and peripherals. Must have advanced personal computer operating system knowledge. (DOS, Novell, Unix and Windows desirable). Sufficient analytical skills to assess problems or unusual situations and develop solutions.
Ability to independently perform all the duties of the position efficiently and effectively. capable of working both independently and as part of a team. Understands and speaks the English language fluently. Demonstrates proper telephone techniques and etiquette. patient and kind when dealing with difficult clients. capably handles the pressure of high phone call volumes. positive attitude and customer orientation. prefer knowledge of how to assemble and disassemble personal computer components including cabling.


EDUCATION: Associates degree in computer science or equiv.

Manpower is an Equal Opportunity Employer (EOE/AA)

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