Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Switchboard Operator

JOB SUMMARY:

Utilizing our newest state of-the-art voice communication systems, the Switchboard Operator will provide a high level of customer service when dealing with all internal and external customers, project a professional image, and develop a positive working relationship with all customers.

• Answer all incoming calls in a prompt and professional manner.
• Serve as the back up for the Front Desk Receptionist during lunches, breaks, vacations, sick time and holidays.
• Have a complete understanding of all Visitor and Security Protocol.
• Project a professional image by having a neat appearance and exceptional customer service skills.
• Communicate all phone system problems immediately to the supervisor and the Telecommunications Analyst for prompt resolution.
• Ensure operator’s information is kept up to date at all times; including associate listings, quick reference guides, store listings, etc. Communicate all changes immediately to the group.

QUALIFICATIONS:

• High School Diploma or GED
• 1 to 3 years experience
• Ability to type (35 WPM
• Excellent listening and verbal communication skills
• Understanding of the company structure