Level I/II Operations Control support personnel to work a set shift position in a 24x7 Enterprise Management Operations Center (EMOC).  Duties include supporting and monitoring dedicated servers running Microsoft Operating Systems, MS SharePoint, Web Services and other MS technologies.  As a secondary function you will provide Level I&II support for SharePoint application users.  Some of the duties include:

* Proactively monitor Enterprise servers with enterprise tools.

* Create, update and route trouble tickets as needed in response to issues detected or trouble calls received.

* Properly escalate, communicate and route problem tickets to Level III support staff.

* Properly notify mid/senior management on all critical outages or faults.

* Participate on Technical Conference Bridge for outages or faults when required.

* Maintain time lines during an outage or fault.

* SharePoint support items including creating users, assigning rights, following other standard operating procedures, etc.

Must be well spoken, organized, detailed-orientated, dependable, flexible, and willing to maintain a professional attitude at all times.

Requirements:

Candidate MUST have the following:

-          College Degree and 5 years experience OR High School degree and 9 years experience.

-          Be a US Citizen

We have several shift schedules available:

(DAY)

Week 1 – 7AM-7PM - Thursday, Friday, Saturday
Week 2 – 7AM-7PM - Wednesday, Thursday, Friday, Saturday

OR

(NIGHT)

Week 1 – 7PM-7AM, Sunday, Monday, Tuesday, Wednesday
Week 2 – 7PM-7AM, Sunday, Monday, Tuesday

OR

(NIGHT)

Week 1 – 7PM-7AM, Thursday, Friday, Saturday
Week 2 – 7PM-7AM, Wednesday, Thursday, Friday, Saturday