Job Title:System Administrator Professional
Job Number:0900BU2

Job Category:Systems
Primary Location:USA-RI: RHODE ISLAND-NEWPORT
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Job Posting:2009-Oct-26
Description

• Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
  
• Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
  
• Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
  
• Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
  
• Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
  
• Utilizes standard corporate tools to record change and problem activities for tracking purposes.
• Troubleshoot and run diagnostics on microcomputer equipment, effect repairs on microcomputers, peripheral devices, terminals, scanners and other related equipment as part of a technical team. Install and upgrade hardware and software as required. Provide technical assistance to users for software and hardware related problems. Identify and provide description and specifications for repair parts. Provide detailed information on malfunctions of equipment under warranty for reporting to vendor. Utilize diagnostic tools to analyze microcomputer deficiencies. Take corrective action such as repairing and/or replacing workstations. Receive, unpack, inspect, tag, distribute, and test incoming computer and network communications hardware to ensure all parts have been received and are in satisfactory condition. This may involve moving incoming computer hardware from the loading dock to a temporary storage area. Provide pertinent equipment inventory and tracking information to government equipment custodians as required.
• Provide system integration support for hardware, software, and analysis, configuration, testing, and implementation. Provide technical system integration support on the operations and administration functions associated with hardware, software, and LAN configuration. Determine implementation procedures for new or modified hardware, software, operating systems, update operating system products, and test system software changes. Takes direction and work assignments from direct supervisor and/or designated technical leads.