With over 45 years of experience, Kforce continues to set the standard in the technology staffing & solutions industry. With an unwavering commitment, Kforce strives to provide candidates with exceptional service in meeting their employment and career needs. Kforce provides consulting, contract-to-hire or direct hire positions with a wide range of organizations; from small, privately held companies to large, multinationals. Our technical specialty areas include: data management, functional and business analysis, infrastructure and systems application development.

Backed by approximately 1,900 staffing specialists, Kforce is committed to "Great People = Great Results" for our valued clients and candidates. Our Firm operates with 62 offices in 41 markets in North America and two in the Philippines.

This person will be responsible for the maintenance and administration of existing commercial and internally developed tools and reporting systems by insuring software version control, insuring hardware health, performing troubleshooting for existing tools, documentation of tool specifications and fulfillment of user requested enhancements.

Duties:

• Provide documentation of functionality and performance of existing tools and applications


• Assist in Requirements Development for development projects


• Provide design drawings and documentation, to include topology, bill of materials, ROIs and presentations as required


• Provide Back up for Monitoring Analyst in support of Element Management Tools and Network Management Tools such as Solar Winds and Netcool


• Assist in developing reporting options to improve utilization of tools by users and their managers


• Participate as an escalation resource for help desk support for user inquiries on tools and applications


• Develop scripts or programs to utilize full functionality of Enterprise Technologies and to drive automation


• Maintain and enhance Insight web applications, running in an open-source LAMP environment, for networking and cable modem troubleshooting/management


• Maintain technical business requirements related to supported technology to enhance services provided


• Lead or assist technical design, development, deployment and maintenance of one or more tools or applications

• 4-5 years of experience supporting telecommunications networks and/or systems and their management tools or equivalent combination of education and experience is required


• 2 years of experience software development exhibiting strength in Development Life Cycle best practices and Project Management is required


• The ability to communicate orally and in writing in a clear and straightforward manner and listen to and interpret the needs of the customer is required


• The ability to work independently and handle multiple projects and tasks; the ability to make decisions and solve problems while working under pressure, prioritize and organize effectively, and demonstrate appropriate judgment and initiative to accomplish job duties


• Knowledge of security procedures and the ability to maintain confidentiality of information are required


• Knowledge of technical writing concepts, basic mathematics and statistical techniques, Web publishing (HTML and Front page), and process management concepts is required


• Work experience utilizing knowledge of Perl, HTML / CSS / CGI, JavaScript, MySQL, Perl, C/C++, Database, TCP/IP, (HTTP, POP3, DNS, DHCP, etc.), and WAN networking, Windows, Linux, and UNIX platforms is a plus


• Experience in support of Remedy, Solar Winds, and Netcool is required