Systems Administrator I

Job ID: 1511

Location: Seattle, WA

Department: Seattle University

Relocation Provided: No

Education Required: Bachelors Degree

Experience Required: 3 - 5 Years

Position Description:
As a member of the Technical Services team, this person will report to the Network Services Manager. This position’s primary focus is on day-to-day operations and resolving customer issues for our Microsoft Windows based environment. Responsibilities include building/maintaining x86 Windows 2000/2003/2008 servers, the operation of Microsoft Exchange 2003 & 2007, and maintaining multiple other Windows-based applications. Experience with one or more of the following would also be beneficial; Storage Area Networks (SANs), Linux, Cisco UCS, VMware servers, and blade servers. New project work will also be assigned.

This person will perform diagnostics, resolve problems, escalate problems to vendors as required, work with other group members, and take appropriate actions to assure appropriate and prompt solutions to system, application, and customer problems. In addition, they will also make recommendations regarding hardware and software acquisition, prepare/maintain documentation (both operational and troubleshooting) on systems/services/applications, and provide user assistance to campus staff and faculty. Will install, configure, maintain, document, troubleshoot and upgrade hardware, firmware, peripherals, operating systems, and applications as required. Moderate lifting will be required. Perform other work as required.

Other duties may be assigned as needed.


Position Requirements:
Required Skills/Knowledge/Experience:
A Bachelor’s degree in computer science, engineering, or related field is preferred. Equivalent work experience will be considered.
Customer service: self-motivated, quality-focused, excellent documentation and communication
Expert troubleshooting and problem resolution: all varieties of hardware and software
Security best practices, update management
System performance monitoring, reporting, trending, and sizing
Thorough knowledge of TCP/IP, DHCP, DNS
Windows Server 2003 and 2008 setup and administration, including print services and file sharing (complex folder structure) permissions
VB script writing – new and modifications; logon scripts and other general and special purpose
Powershell script writing – Exchange 2007 and other general and special purpose
Windows Active Directory administration
Windows Group Policy administration
Microsoft Sharepoint setup and administration
Backup client and server administration
Microsoft Exchange 2003 and 2007 administration, and conversion activities between them
IIS administration, especially for Outlook Web Access
HTML coding, especially for Outlook Web Access changes
Email conversion between Exchange 2003/2007 and Microsoft Live@edu (Exchange 2010)
Microsoft Identity Lifecycle Manager administration, synchronization between AD and Live@edu
Blackberry Enterprise Server administration
Exchange ActiveSync administration (iPhone, Windows Mobile, etc.)
SAN administration using 3Par GUI and CLI commands
Fiber Channel switch administration – Brocade, Cisco MDS
VMware administration – server setup, Infrastructure Client GUI, server CLI, View Composer, View Portal, Virtual Desktop Infrastructure
Hardware setup and management – Dell servers, Dell blade chassis, Cisco Unified Computing System, APC Symmetra UPS, Dell Remote Console Switch
Mentoring of junior technicians in operational concepts
Change management experience in a corporate or high availability environment

Interpersonal Skills:

Must be self-motivated, self-driven, and able to work with minimal supervision.
Takes pride in their work and will do what is necessary to make their project deliverables "right" instead of "good enough”.
Enjoys troubleshooting and eliminating problems.

Excellent documentation and communication skills.

Ability to work well in a team.

Excellent customer service skills.

Strong interpersonal and customer service skills. The ability to work effectively with end-users, to gain their confidence, to understand their technical and operational needs and translate them into viable technical solutions and trainings.

Superior verbal and written skills, encompassing complete understanding on the English language with exceptional communications skills.



Desired Skills/Knowledge/Experience:
Secondary skills:
Technical Writing/Program Management skills in the area of functional/technical specification
AIX administration and troubleshooting especially for SAN connectivity and backup system setup
Linux administration and troubleshooting especially for SAN connectivity and backup system setup
Backup client and server administration, using i365
SQL server administration and query writing
.Net coding (Visual Studio)
Apache administration
McAfee ePO administration





Position Attributes:
SunGard Higher Education provides software, implementation and integration, strategic consulting, and technology management to colleges and universities. We bring the future of technology to today's colleges and universities to help them cultivate tomorrow's great leaders, thinkers, inventors, and citizens. Our employees find their work engaging, the environment stimulating, and the results of their efforts rewarding. We invite you to learn how you can work for a global, innovative company that believes in career and personal development, recognizes personal accomplishment, supports employees' lifestyles, and offers competitive pay and benefits.

SunGard Higher Education offers an excellent comprehensive benefits package which includes; Paid technical training, 401K, 3-weeks vacation 1st year of employment, paid holidays/sick days, Medical/Dental/Vision, Life Insurance/Long Term Coverage, CBT Training, Tuition Reimbursement.

SunGard is an Equal Opportunity Employer. Minorities, women, individuals with disabilities and veterans are encouraged to apply.





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