This position is responsible for working with business partners, vendors, project managers and others within IT to develop and support software applications used within EDMC to support Document Imaging.   The responsibilities include:  requirements gathering, business analysis, process reengineering, support, prioritization of issues, quality assurance testing, documentation, and training.  Project management and coordination will also be required.

KEY JOB ELEMENTS

1.     Business requirements gathering and specification

2.     Process reengineering

3.     Prepare documentation for end users of IT systems and IT support services workers using established processes

4.     Project Management and coordination, responsible for scope, budget, customer relationship, delivery, and change management training

5.     Experience with implementing paperless solutions to procure to pay business processes like Accounts Payable

6.     Experience with implementing paperless solutions to education administrative processes like student recruitment and student loans

7.     Provide second level support for document imaging processes

8.     Review ImageNow releases and schedule implementations

9.     Ad hoc reporting as requested by customers

10.  Prepare reports on the status, operation and maintenance of applications for use by customers, suppliers, and management

11.  Quality assurance testing

12.  Attend training as needed to develop relevant knowledge and skills

13.  Travel as required

14.  Perform administrative duties as required, including timesheet recording and writing reports.

ORGANIZATIONAL RELATIONSHIPS

Reports to:                    Software Manager, Document Management Systems

Works closely with:        Other members of IT Department, assigned employees in other departments, and end users of systems.

POSITION SPECIFICATIONS

1.     B.S. in Computer Science or equivalent experience

2.     Minimum of 2 years of experience in systems support and business analysis in a mature IT organization

3.     Strong analytical and problem solving skills

4.     Effective interpersonal skills

5.     Strong written and verbal communication skills along with critical thinking ability

6.     Highly motivated, success oriented, organized and strong work ethic

7.     Experience with ImageNow or other document imaging system preferred