Systems Engineering Consultant

Position Summary

Performs various tasks related to the installation, configuration and ongoing support of Microsoft Technology Solutions for SBS’ new and existing clients.  Tasks are delivered in accordance with the business process objectives established by the client and SBS.   The Systems Engineering Consultant performs such tasks in a sequence as specified by a project plan and under the direction of a supervisor.  The Systems Engineering Consultant identifies and alerts their supervisor to project risks that arise in the course of performing their work.  Among the tasks a Systems Engineering Consultant may perform include hardware installation, network operating system installation and configuration, application software loading and setup, testing, user training, system administrator training and user documentation, and client support.

Education Requirements

·         Bachelor’s Degree or equivalent, preferably business or technology related discipline.

Job Requirements

·         Minimum two years consulting experience as Systems Engineer with Microsoft Technologies

·         General knowledge of network servers, network design, server operating systems, storage technologies, disaster recovery technologies.

·         Ability to install, upgrade, and configure Microsoft SQL Server

·         SharePoint knowledge, including best practices for SharePoint installation, upgrade, configuration, and architecture. 

·         Installation/upgrade knowledge of business application software such as:

o        Microsoft Dynamics SL, GP, CRM software

o        FRX

o        Crystal Reports

o        Microsoft Project

·         Ability to use Microsoft Word, Excel and PowerPoint effectively

·         Work and provide systems engineering services in a team environment.

·         Excellent verbal and written communication skills.

·         Focused and committed to provide superior customer satisfaction.

·         Candidate must demonstrate aptitude for continuous learning.  Prior Microsoft certifications preferred.

·         Must be willing to travel occasionally.

·         Valid driver’s license

Responsibilities Overview:

·         Performs various tasks to design and install network servers/workstations, operating systems, and application software (collectively network infrastructure) to support client’s business solutions.

·         Troubleshoots, supports and repairs client’s network infrastructure as needed to support client’s implementation.

·         Provides documentation on network infrastructure configuration conforming to SBS standards.

·         Orchestrates stress tests, security tests and other user-acceptance tests of implemented solutions.

·         Must be able to expertly translate business and client requirements into solid and stable network infrastructure solutions.

·         Understands and adheres to all Project Plan and Scope documents developed by Project Managers.

·         Executes Project Task items in accordance with defined Project timelines.

·         Provides timely feedback to Project Managers and/or clients.

·         Completes technical training and company orientation as required to strengthen organizational and technical knowledge.

Responsibilities:

·         Innovative Problem Solving

o        Performs research to problems, separating the symptoms from the actual cause, and identifies opportunities to correct the situation.

o        Seeks opinions and feedback on alternatives.

o        Implements the solution alternative selected by management where applicable.

o        Understands methodology for problem resolution/product evaluation/alternative selection.

o        Demonstrates enthusiasm for the use of new technology.

o        Completes their own assignments on time and with quality, and suggests opportunities for quality/process improvementsasking for help when needed.

·         Project Management

o        Understands the value of a project plan.

o        Identifies and communicates the need for resources for tasks or areas assigned.

o        Adheres to established processes and standards.

o        Monitors progress on tasks against plan, and reports status to appropriate people on project issues.

·         Organizational Effectiveness & Personal Productivity

o        Responds with a sense of urgency to immediate needs.

o        Follows directions and asks for clarification of assignments.

o        Shows responsibility for corporate funds, materials, and resources.

o        Adheres to operating group / department's mission, vision, and policies.

o        Demonstrates knowledge about product/service lines including financial importance.

o        Demonstrates enthusiasm and commitment to the goals and objectives of the team.

o        Embraces entrepreneurial spirit in work through recognizing and capitalizing on opportunities and challenging the status quo.

o        Commits to long hours of work when necessary to reach goals

o        Completes tasks on time or notifies appropriate person with an alternate plan

o        Works at a consistent and steady pace

o        Being calm and patient at all times

o        Handles repetitive work without becoming impatient

Client Relations

o        Understands the basics of client satisfaction and applies it in the process of servicing the client.

o        Communicates client feedback to senior team members for action.

o        Understands and follows internal processes to respond to client needs.

o        Suggests improvements or issues with processes. Answers all inquiries on a timely basis.

·         Technology Competency

o        Understands the network infrastructure being implemented and demonstrates an ability to convey this understanding to clients.

o        Demonstrates awareness of how it affects business processes.

o        Troubleshooting network related issues related to performance, security, reliability, and functionality.

o        Provides estimates for assigned tasks when asked.

o        Demonstrates and applies SBSmethodology and implementation standards to assigned tasks.

o        Understands the various methods and options of system configurations for network designs for intra- and internet communications, virtual private networks (VPN), web services, virtual local area networks (VLANS), and voice over IP (VoIP) networks.

o        Recognizes non-compliance and notifies appropriate individuals.

o        Understands the basics of the process of gathering business requirements.

o        Understands the importance of establishing application security policies and practices.

o        Demonstrates ability to solve application issues using a systematic and logical approach, with direction, as they occur.

o        Follows established process/procedures for network testing and documents results.

o        Follows established procedures for documenting network design & setup options.

o        Understands the effect of their own task performance on the overall Project performance.

o        Relies upon a designated resource(s) for help when needed.

o        Understands that applications/technologies have a certain level of importance (priority) in which they have to be resolved.

o        Monitoring the use of the web by SBS employees.

·         Communicating with Others

o        Speaks clearly and persuasively; Listens and gets clarification

o        Responds well to questions

o        Demonstrates group presentation skills

o        Participates in meetings and consistently shares ideas during meetings.

o        Writes clearly.

o        Chooses the appropriate time and place to deliver a message based on subject matter and the audience, (e.g. work topic with team, confidential topic with supervisor, etc.).

o        Listens carefully to others and asks questions to gain or clarify understanding.

·         Integrity

o        Makes and keeps commitments.

o        Keeps confidences.

o        Demonstrates basic work ethic.

Professional Development

·         Develop skills to properly support SBS products/technologies to help prospect / client companies achieve their key priorities

·         Participate in company sponsored job related activities and training to further develop your development, communication, leadership skills

·         Mentor new team members as assigned