Job Description:

·      Support all areas of the Missouri Medicaid network.

·      Perform technical operations and development activities including file transmissions, LAN & Network administration, and Help Desk support.

·      Maintain system, applications, security, and network configurations.

·      Troubleshoot network performance issues.

·      Procure, configure and install PC’s, servers and other network equipment

·      Provide production support (on-call) 24 hours per day, when assigned.

·      Follow efficient testing methodologies.

·      Build expertise with new technologies, software, methods, and tools.

·      Follow departmental processes and procedures.

·      Contribute to a high-performing, motivated work group by applying interpersonal communication and collaboration skills to achieve project goals.

·      Work with peers and team leaders to ensure assignment deadlines are communicated and being met

Qualifications/Education

·      2 years experience with current technology, such as Windows XP, Windows 2003/2007 Server (Advanced), T1’s, VPN, Cisco Routers, Cisco Switches, Servers, etc.

·      2 years experience working with Windows 2003 or greater O/S and other commercial off-the-shelf (COTS) software.

·      2 years experience working with Active Directory and support of network trusts

·      Experience working with file transmissions such as FTP, SFTP, etc.

·      Proficient in Microsoft Office software; specifically Excel, Word, or related products

·      Able to conduct a client interview (internal and external) regarding new development and problem resolution, with ability to document and follow-up.

·      Proficient written and verbal communication skills.

·      Associate or Bachelor of Science degree in Management Information Systems, or Computer Science and Business Administration or comparable related work experience.

EOE