Since our founding in 1978, we've built a team of the best minds in the business. From pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.
We invite you to investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all currently available positions at SunGard Availability Services, as well as information on the benefits of working at SunGard.
SunGard Availability Services is an operating group of SunGard Data Systems.
*Alternate Locations: Philadelpia, PA; Houston, TX*
Scope of Position:
- Perform troubleshooting, problem remediation, and configuration changes of managed disk-based backup services.
- Perform troubleshooting, problem remediation, and configuration changes of managed replication services.
- Perform troubleshooting, problem remediation, and configuration changes of managed operating system services.
- Maintain customer documentation.
- Dedication to providing world-class customer service.
- Act as Tier 2 escalation support to solve service problems related to managed replication services.
- Participate in SunGard's Change Control Board to ensure service standardization and adherence to SunGard's policies and procedures.
- Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
- Participate in multiple projects and shifting workloads
- Participate on projects providing technical expertise for the success of the project.
Basic Function: The Sr Systems Engineer (Disk-Based Backup/Replication) is responsible for the post-implementation support of SunGard managed disk-based backup and replication services.
Responsive Service Support
* Provide post-implementation support of managed disk-based backup services including troubleshooting of problems, problem remediation, and configuration change request.
* Provide post-implementation support of managed replication services including troubleshooting of problems, problem remediation, and configuration change request.
* Maintain a deep technical knowledge of SunGard managed services.
* Provide on-call support as needed.
Process Development
* Maintain existing documentation related to the services
* Create new processes and procedures related to on-going support of production customers.
Subject Matter Development
* Interface with LifeCycle and Problem Management Teams regarding product issues and training.
* Mentor and train other engineers.
Must Requirements (including any physical requirements):
* College degree BA or BS in relevant field (Computer Science, Management Information Systems, or Business) preferred or equivalent work experience but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
* 5 - 8 years experience with Microsoft Server operating systems including the following: Active directory, Windows clusters, network configuration (such as 802.1q), IP addressing and routing, SAN connectivity,basic scripting.
* Experience with Windows Server installation, maintenance, and support.
* Extensive problem solving and troubleshooting skills.
* Excellent customer service skills.
* Excellent verbal and written communication skills.
* Excellent organizational and time management skills.
* Ability to participate in off-hours and weekend support.
* Ability to facilitate discussions to resolve technical issues with multiple teams.
* Previous experience in an MSP or Web Hosting company.
* Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.
Other Preferred Skills:
* Experience with Asigra software.
* Experience with replication software including DoubleTake, MessageOne.
* Experience with VMWare ESX
* Experience with PostgreSQL
* Experience with RedHat Linux.
* Experience with NetApp appliances
* Experience with SunOS, AIX, HP-UX operating systems
* Experience with Opsware server management platform
* Experience with ITIL and ISO 2001
* Preferred certifications: MCSE or RHCE
Working Conditions
* Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
To Apply for this position, please CLICK HERE
