Since our founding in 1978, we've built a team of the best minds in the business. From pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.
We invite you to investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all currently available positions at SunGard Availability Services, as well as information on the benefits of working at SunGard.
SunGard Availability Services is an operating group of SunGard Data Systems.
*Alternate Location: Philadelphia, PA*
Provide world-class customer support and technical expertise for SunGard customer networks.
Support of the Archiving Services for (4) Messaging product.
Manage and execute all troubleshooting procedures for AS4M.
Utilize skills, education and training to solve problems quickly for customers.
Technical assistance to all SunGard internal/external customers during system problems and implementation.
Respond to inbound customer requests (phone, email, tickets)
Assume the role of problem owner.
Assemble and update documentation in the form of problem and change management tickets.
Have a base familiarity with client base and the network resources being utilized by all SunGard internal/external customers. Use this information to assist in resolving managed services or trouble shooting system problems, outages.
Attend training courses, perform self-study, and obtain certifications.
Learn automated resource functions and terminology.
Learn alert management platforms, functions, and terminology.
Learn the SunGard product offerings.
Learn the SunGard clients & their services.
Strong systems and network troubleshooting skills are required.
Working knowledge of Windows and Legato EmailXtender and DiskXtender is desirable.
Must Requirements (including any physical requirements):
* Two to three years experience in a Systems Engineering or Administration role.
* Experience or be asked to support a wide range of technologies including: OS's - Windows, Linux, Solaris, Databases, SAN, TSM, Monitoring, Cisco network products, Disaster recovery
* Strong systems troubleshooting skills are required.
* Working knowledge of IT infrastructure through all layers of the OSI model.
* Strong customer service and communications skills (written and oral) are required.
* Technical knowledge & experience with various network protocols are required.
* Must have the ability to lead and direct vendors to assist them in their efforts.
* Knowledge & experience with PC LAN protocols and connectivity.
* Ability to interact and influence change within the team that you're working in.
* Strong interpersonal skills are a requirement.
* Excellent communications skills (written and oral) are required.
* Strong time management and organizational skill are required.
* Must have the ability to effectively work in a team environment, as well as independently.
* Ability to manage multiple responsibilities is required.
* Working knowledge of Microsoft Exchange
* College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
Preferred Requirements:
* College degree in Computer Science or similar engineering degree.
* MCP/MCSE certifications.
* Knowledge of Legato EmailXtender and DiskXtender software
Working Conditions:
Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V
Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.
To Apply for this position, please CLICK HERE
