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Systems Integrity Representati...


Job Summary

Johnson Controls
Livermore, CA
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Systems Integrity Representative

About the Job

System Integrity Representative


What you will do 


The Johnson Controls Systems Integrity Representative (SIR) is
responsible for identifying, promoting, and selling Johnson Controls products
and services.  The SIR is accountable for
monthly and annual sales goals for the assigned territory. 


How you will do it


  • The primary role of a Systems
    Integrity Representative (SIR) is to sell Fire & Life Safety products and
    services to correct deficiencies found during inspections conducted by Johnson
    Controls at customer sites.

  • Quick and efficient quoting of
    deficiencies will help enable the ongoing protection of our customer’s
    employees, their assets, and their customers.

  • Inspections will be completed by
    Inspectors and Technicians.  Inspection
    reports will be produced by the Inspectors and Technicians, noting Fire &
    Life Safety system components that are not functioning properly
    (deficient).  These inspection reports
    will be stored on a shared server and sent to SIR team for quoting.

  • SIR will specify, describe, and
    assign a price for resolution of the deficiencies via a quote or proposal.  Development of the quotes will be done in
    close cooperation with the Service team (Inspectors, Technicians, and Service Managers).

  • SIR will send the deficiency
    correction quote to customer in a clear and timely manner.

  • SIR will gain commitment from the
    customer, over the phone and via email, to perform the work and/or purchase the
    parts as specified.  

  • SIR will follow up with the customer
    until the quote is signed or until the customer states that they will not
    contract with JCI to perform the deficiency corrections.

  • SIR will log all calls to customers
    when following up on open quotes.

  • SIR will pass leads to Service Sales
    Representatives (ESERVs & SSERVs) for more complicated deficiency
    correction (large projects, site visits required, other factors).

  • Upon being selected for the
    position, candidates must be able to complete all appropriate training.

What we look for 


  • Highly organized with the ability to
    start, pause, and restart projects seamlessly.

  • Follow up skills pursing answers
    from internal resources, contractors and suppliers.

  • The ability to handle multiple
    projects simultaneously.

  • Strong communication skills,
    especially via phone and email.

  • Energetic and positive with strong
    customer service skills.

  • Proficiency with Microsoft Office,
    databases, CRM, and web-based programs. 

  • Two years of Inside Sales or
    Customer Service experience is strongly preferred.

  • Mechanical or Electric field service
    experience is preferred.

  • At least 18 years of age.

  • High School diploma or equivalent.

  • Valid driver’s license required. 

  • Regular and consistent attendance.

  • Occasional overtime may be required.





Who we are


Johnson Controls is an equal employment
opportunity and affirmative action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, age, protected veteran status, status as a qualified
individual with a disability, or any other characteristic protected by law. For
more information, please view 
EEO is the Law. If you are an individual
with a disability and you require an accommodation during the application
process, please visit 


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