GENCO Supply Chain Solutions provides third party logistics for manufacturers, retailers and U.S. government agencies. Our supply chain solutions provide cost savings and boost efficiency.
GENCO's commitment to providing value in a customer-centric focus has led to our success. Our industry-best customer experience has produced long-term relationships with a broad range of customers, many of which are likely to be your own customers and competitors.
Position Description:
GENCO has an opening for a System Operations Manager based in one of our Lebanon, TN facilities. The facility is approximately 298,000 square foot remanufacturing and return center operation. The facility operates 3 shifts with approximately 500 teammates.
The Systems Operations Manager is responsible for:
- Providing input into applications design
- Troubleshooting and resolving application related issues
- Understanding business requirements and translating them into system changes
- Identifying and resolving system operating problems in order to provide continuous business operations
- Interfacing with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction
- Defining system requirements, flows, and Interfaces based on customer needs
- Making recommendations regarding continuous improvement of department, work processes and operating procedures
- Analyzing, interpreting and summarizing data in preparation of statistical and analytical reports, gathering and maintaining all production and quality audit tracking
- Developing data collection instruments, developing and utilizing instruments and methods for the evaluation and quality control of research or operational data
- Assisting all Managers in preparing procedures, work instructions, hazardous materials shipping papers, reference guides and any other duties as assigned to meet GENCO requirements
- Maintaining Radio Frequency (RF) network and equipment
- Ensuring all hardware is available and working properly; this includes repeaters, antennas, voice units, RF units
- Troubleshooting and fixing RF connectivity issues
- Reconfiguring RF Handhelds when needed
- Securing RMAs from vendors when hardware cannot be repaired on-site
- Maintaining Network
- Ensuring all network assets are on the network and functioning correctly
- Troubleshooting any connectivity issues
- Setting-up new users on a workstation once account is created
- Maintaining Hardware
- Performing routine maintenance tasks (e.g., software installations/upgrades, system backups) for user PC’s/Laptops, application servers (WMS, parcel, and time keeping), printers, phones and fax machines
- Repairing any hardware issues where possible or contact third party for repairs
- Securing replacement hardware as needed, either from our customer or from a third party vendor
- General
- On call 24 hours a day, 5 to 7 days a week
- On-going training for new teammates or as SOP changes are implemented
- Responding to systems alert email notifications or phone calls based on priority
- Ability to manage multiple tasks and meet deadlines determined by Operations Team or customer
To Apply Visit GENCO Supply Chain Solutions
Qualifications:
The successful candidate will have:
- A BA/BS in Computer Science, MIS or equivalent combination of education and experienceBA/BS
- Three(3)to Five (5)years experience in technology field in a management/supervisory level of responsibility
- Proficient in Microsoft Applications
- Basic knowledge in Oracle Forms and Reports, PL/SQL
- Warehouse Management(WMS) experience preferred
- Clear written and oral communication
- UNIX/NT/VMS knowledge a plus
- Project Management Experience preferred
- Radio Frequency equipment knowledge preferred
- PC diagnostic testing and imaging preferred
- Oracle Discovery BI experiencea plus
