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Job Summary

Company
ServicePower, Inc
Location
Louisville, KY 40204
Industries
Computer Software
Job Type
Full Time
Employee
Years of Experience
5+ to 7 Years
Education Level
Certification
Career Level
Manager (Manager/Supervisor of Staff)

IT Director

About the Job

At ServicePower, our focus is on delivering best-in-class service operations to a wide variety of clients in multiple industries.  Our solutions and services greatly improve productivity and eliminate waste within the service operation. We are an international organization with locations in Stockport, England, Annapolis, MD, Costa Mesa, CA and a data center in Louisville, KY. We offer a full benefits package including medical insurance, 401k (5% contribution each pay period), life insurance, paid vacation and holiday, etc.


 


Reporting into the Global Operations Director, this role will ensure that performance and availability of the workstation, server and network infrastructure globally is maintained to the highest standards, so that maximum productivity is achieved for the company and its customers, through quality systems administration and management techniques. You will be expected to provide hands-on technical support for company employees, with primary responsibility for the data center operations in the USA.


The successful candidate must be within 30-40 miles of Louisville, KY to maintain the date center when needed. When not at the data center, you will work from a home office. Must possess a minimum of 5 years system administration in a critical systems/service environment.


 


Job duties will include:





  • Taking primary responsibility for the data center operations in Louisville
  • Providing hands-on technical support for company employees
  • Manage relationships with IT suppliers
  • Day to day planning, monitoring, support and administration of systems within the Company
  • Managing and monitoring the infrastructure to maximize reliability and functionality
  • Utilising the company issue tracking system to log all support calls, project work and progress of IT incidents
  • Keep customers regularly apprised of progress on outstanding issues
  • Effective, accurate analysis and troubleshooting of problems through to resolution, ranging from major system crashes to a forgotten passwords
  • Undertaking project work to support implementation of new systems and technologies, both hardware and software
  • Managing email, anti spam and virus protection
  • Administration and support of the InterTel telephone system and Polycom Video conferencing system
  • Monitoring and reporting on network, systems usage and other key performance indicators
  • Monitoring the use of the web by employees
  • Ensuring data is backed up and suitably stored


 


Technical Skills






  • System administration


  • Unix Operating systems (Solaris, AIX, HP-UX, Linux (RedHat, Fedora, Ubuntu))


  • Windows Operating systems (Win2000, 2003, 2008, XP, future – Vista/Windows 7)


  • Network Operating systems (Active Directory, NIS)


  • Communication systems (Sendmail/unix, Exchange server, instant messaging etc)


  • Scripting/Development of unix/windows scripts


  • Networking protocols, technologies and concepts (IP, LAN/WAN, VPN etc)


  • Network infrastructure (switches, routers, cabling)


  • Storage network systems (NetApp, iSCSI, NFS)


  • Backup systems (Snapshots, Backup Exec, NetBackup)


  • Basic Cisco IOS router and ASA firewall administration and management with security awareness


  • Virtualisation technologies and concepts (VMware ESX, hypervisors, Solaris Zones etc)


  • Internet technologies, Apache, IIS, PHP, HTML, TWIKI


  • Inter-Tel VoIP phone systems


  • Polycom Video conferencing systems


  • Basic telecommunications (PBX, ISDN, T1, DSL etc)


  • Basic hardware installation and maintenance


  • PHP Development

 


General Knowledge of:




  • Comprehension of technological systems, hardware and software and concepts


  • MS Office 2003, future - 2007


  • Basic knowledge of database system concepts (SQL Server, Oracle, MySQL)


  • Clustered, redundant and high availability environments


  • Security concepts


  • Disaster recovery concepts

 


Success Factors:




  • Ability to communicate effectively with people at all levels within the organization and 3rd parties with excellent interpersonal skills (verbal and written)


  • Strong analytical and troubleshooting skills


  • Ability to accurately interpret user problems and supply resolutions which are appropriate and understandable


  • Attention to detail


  • Sense of urgency


  • Ability to make timely, correct decisions in a crisis


  • Ability to work effectively in a high pressure environment


  • Ability to be self-managing and work on ones own initiative


  • Committed team player


  • Ability to quickly adapt to new technologies and learn new skills


  • Proactive


  • Creative


  • Ability to be creative and advise on technical solutions to business requirement issues


  • Willing to work irregular hours when necessary

 


If interested, please apply online.


 


CANDIDATES AND RECRUITERS: NO PHONE CALLS PLEASE
 
 

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Contact Information

ServicePower, Inc

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