Store Manager Position Description

Position Title:  T-Mobile Limited Store Manager

Why you’ll love to come to work every day:

Wireless Vision, is one of the largest T-Mobile exclusive retailers in the country.  Headquartered in Bloomfield Hills, Michigan, Wireless Vision was established in 2004 and operates 120 T-Mobile Exclusive Retail locations in seven states which include Michigan, Arizona, Illinois, Kansas, Missouri, Colorado and Ohio.  Wireless Vision is dedicated to providing the finest quality products and highest level of service to our customers.  By delighting our customers and exceeding their expectations, we ensure repeat business and referral of new customers.  A critical component of our culture is our commitment to operate under the highest standards of ethical business practices and maintain a high level of integrity.  We take considerable pride in managing and conducting all operations of our business in an extremely professional and ethical manner.    Our Company goals include: 

• Excellence:  Out-performing our competition as measured by our customers, associates and T-Mobile
  
• Consistency:  Maintaining consistent standards, procedures and systems to ensure our customer expectations are exceeded every day at every location
  
• Profitability:  Establishing the appropriate controls and incentives to enable our associates and our company to maximize profitability and return on investment
  
• Growth:  Maximizing our market share in existing markets and expanding into new markets in order to become T-Mobile’s most valued strategic partner

At Wireless Vision, we recognize that we cannot reach our goals without our people.  We believe that each individual plays an important role in the success of our organization.  We seek skilled, motivated professionals with an attitude and aptitude for success.  In turn we provide an environment that values honesty, integrity, quality customer service, open communication, team work, ongoing training and development and rewarding ambition. Everyone that works for Wireless Vision has a chance to make an individual contribution to the company's success, and we understand that by focusing on people that good things happen…excellent customer satisfaction, profitability and all the other great things that we strive for.

What you are responsible for:

• Leadership and management of a retail store location. The position directs daily activities of store operations to grow revenue, drive standards of excellence and maintain established processes to ensure outstanding customer service.
  
• Recruitment, retention and constant development of the sales team and the Associate Manager are critical responsibilities of this role.
  
• Lead the sales team to success and motivate the group to learn, grow, and build exciting careers.  
  
• Perform a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities and completing human resources responsibilities.
  
• Having fun and winning!

What we look for:

• 2-3 years of management experience in retail or another environment with a strong customer focus.  College degree is preferred. 
  
• Excellent written and verbal communications skills required.
  
• Ability to lead, motivate, communicate, and generally interact with people in a positive way.
  
• Strong organizational skills required.
  
• Ability to analyze results, plan for the future, make good decisions, and take responsibility.
  
• Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
  
• Working knowledge of PC Windows applications (Excel and Word) required.