A division of an internationally renowned media company that provides technical service to end-users and resellers has an immediate opening for Bilingual Technical Support.

CANDIDATES WHO DO NOT POSSESS BILINGUAL ABILITY IN JAPANESE LANGUAGE NEED NOT APPLY!

Qualified candidates must meet the following:

•          Bilingual in Japanese and English; must be able to speak KEIGO.

•          Excellent customer service and communication skills in Japanese language.

•          BA/BS in technical discipline is highly preferred.

•          Must have advanced skills in and be able to navigate Microsoft applications and Windows in Japanese version environment.

•          Ability to demonstrate resolving technical issues at end-user level on first contact.

•          High mathematical aptitude.

•          Must be able to work without supervision at odd hours and days, Sunday to Thursday, from 5:00pm to 2:00am in order to provide technical support for customers in Japan. 

Responsibilities include but not limited to:

­  Assist customers with program questions including in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues.

­  Answer customers with status of application and orders, billing issues, customer profiles, program and campaign information.

­  Provide appropriate feedback and settlement to all customer contacts (including referrals to other organizations).

­  Process application materials and make compliance decisions in accordance with program requirements and Microsoft guidelines.

­  Process and update customer information in system.

­  Contact customers for marketing, survey and follow up purposes.

­  Update and maintain Contact Management System Software with daily call log per customer, address, contact, etc.

­  Perform, meet and maintain KPI (Key Performance Indicators) for company's policies for the customer service department and ACD (Automatic Call Distribution) phone system statistics.

­  Keep abreast of program changes and informational updates.

­  Comply with company set procedures.

­  Support account's specific programs.

­  Assist in developing and streamlining procedures

NO PHONE CALLS!  To apply for this position, please attach resume in Microsoft Word format and email it to la@interplace-agency.com .  Qualified candidates will be contacted.