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At AVI-SPL, we are experts in applying the industry's most advanced audio video technologies. We translate this expertise into value for our clients through our custom systems integration solutions, equipment sales and services nationwide. AVI-SPL stands strong as the largest global integrator in the audio video industry. Our Company's growth and success is directly linked to our people - our key assets. For more information on our benefits package, click here »

Job Description

TELECOMMUNICATIONS COORDINATOR – NEC systems proficiency

TELECOMMUNICATIONS COORDINATOR – NEC systems proficiency

AVI-SPL, the national leader in audio visual solutions, has an immediate opening for a
Telecommunications Coordinator – to manage our extensive national communications system.

If you have at least 3 years progressive experience in NEC systems and equipment, you
could be on your way to a successful career opportunity.

AVI-SPL operates in over 50 locations across the country & overseas, and we rely on a fully-
functional telecommunication system.    AVI-SPL’s telecommunications network is based at our
Corporate HQ and links a vast network of employees, clients, vendors, and customers.
Operational dependability and on-going enhancements are key to AVI-SPL  being #1 in the
audiovisual industry.

Located just north of TIA, our corporate campus is an easy drive from all parts of the Tampa Bay
area. 

THE CHALLENGE:

The Telecommunications Coordinator ……
* Will be responsible for administering all of AVI’s day-to-day telecommunications needs
* Will maintain all corporate-wide telecommunication policies, procedures and training
* Will interact with personnel throughout our company to research and resolve all
telecommunication issues.
* Will be responsible for maintaining our complete phone system – including PBX, Voicemail,
Call Routing and long distance, internet services and line provisioning.

ESSENTIAL DUTIES AND RESPONSIBILITIES….

* Administer telephone and voice mail system, including development of auto-attendants, call
handlers, and routing.
* Handle station moves, adds, changes, and deletes – including cabling.
* Diagnose and resolve problems related to switch, voice mail and carrier network issues.
* Perform system back ups & all other scheduled maintenance activities.
* Coordinate installations and service with regional support vendors.
* Install and maintain equipment – including key, PBX, Voicemail systems, and other products –
to support field locations.
* Coordinate orders, disconnects, and problem resolutions with multiple regional carriers
* Conduct telephony invoice processing and payments.
* Act as principal point-of-contact to all vendors & on-site engineers – for the support and
delegation of all moves / adds / changes for the telecommunication systems..
* Analyze and recommend regional telecom operational improvements & efficiencies

 

REQUIREMENTS:

* Minimum of 3 years telecommunications experience

o NEC NEAX 2400, 2000IPS, EliteIPK, MATWorx
o NEC Voice Mail systems, including NEAX AD129 and Key Systems
o ACD, Abacus, CallCenterWorX

* Customer service experience is a plus
* Ability for up to 25% overnight travel.

* Preferred applicants will have a verifiable background which will showcase these traits:

o Excellent oral and written skills
o Ability to think and work independently with minimal supervision & meet multiple
deadlines.
o Effective interaction with employees at all levels, customers, and I.T. department
colleagues.
o Able to handle multiple tasks and priorities, and still resolve unexpected issues.

Our Number one candidate will demonstrate a passion -- an aptitude for taking ownership and accepting responsibility for an extensive telecommunications system which is essential to AVI-SPL’s operational and competitive lifeblood.

Apply here, through this posting, the preferred method 

      Or Email your resume and cover letter to careers@avispl.com   
     
Please include comp history and compensation expectations for consideration.

      Please indicate the position you are seeking, and the location.
     
Visit us at www.avispl.com  for the complete AVI-SPL story.

 
OF NOTE:
Employment is contingent upon successful completion of background investigation. Pre-employment drug screening required. Relocation costs not covered by employer.

 
AVI-SPL is an equal opportunity/affirmative action employer (M/F/V/D).  We support diversity in our workforce.
We wish to thank all applicants for their interest in applying for this position; however, only candidates selected for interviews will be contacted.

Please note:  those individuals submitting resumes online, or by submitting a resume, are not considered an applicant for employment until a signed AVI-SPL employment application form is completed, usually at the time of interview.

AVI-SPL does not consider resume submissions which could be classed as “general “or “open” or for “any suitable position”.
Applicants are instructed to indicate the specific position and specific location of interest at the time of submission. 
 
AVI-SPL reserves the right, at its sole discretion, to change, modify, suspend, or terminate any of the guidelines, elements, or the design of this job description at any time.

PHYSICAL DEMANDS:  The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Req. Code : LJ JI 110709 tpa I.T.
Division/Department : AVI-SPL
Skills : Information Technology -> Telephone / Voicemail System, Telephony
Customer Service -> Frontline Support, Phone Support

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