The Telecounselor Manager is a senior member of the Admissions team.  The position responsibilities include the overall production of 6-12 telecounselor representatives.  The manager is responsible for hiring, training, measuring and motivating the inside telecounselor representatives.  Areas of responsibility include:

- To hire staff and manage a team of 6-12 part-time telecounselor representatives

- To meet budgeted telephone activity and appointment goals

- To achieve and maintain daily, weekly and monthly metrics

- To set performance standards to ensure qualitative and quantitative objectives are achieved

- To achieve peak productivity and performance through providing effective training

- To assist the admissions team in the collection of essential documents

- To ask for student referrals

- To comply with all applicable corporate federal and state policies for admissions

- To act ethically and with integrity that is above reproach

- To be able to work both Evenings and Saturday mornings

Qualifications:

- Bachelors degree required

- Minimum 2-3 years experience in business sales and marketing

- Proficiency in Microsoft Office

- Must possess a high level of interpersonal and communication skills

- High level of motivation with an ability to achieve goals