Boyer Technologies provides technical assistance to our customer’s computer systems users:  We are their IT Department.  In this position, you will be expected to: 

• 
  
   Answer inbound calls from users.
  
  
• 
  
   Troubleshoot computer problems, determine source, and advise appropriate action.
  
  
• 
  
   Complete application project-based work.
  
  
• 
  
  Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
  
  
• 
  
  Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  
  
• 
  
  Troubleshoot all information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software. 

Qualification Requirements:

• MCSA certified, with one year post-certification experience.
  
• Customer Service Experience
  
• Ability to troubleshoot a wide range of IT issues, including hardware, software, network issues, and peripheral devices
  
• Strong English language skills
  
• Proficient PC skills,​ including Microsoft Office and Internet applications
  
• Must have a driver's license and provide own reliable tranportation

Other Desirable Skills

• 
  
  Strong Customer Service and communication skills.​
  
  
• 
  
   Knowledge of Help Desk software
  
  
• 
  
  Experience with Cisco router systems
  
  
• 
  
   Highly motivated
  
  
• 
  
  Able to work independently and establish own goals and priorities.
  
  
• 
  
   Ability to deal with multiple priorities that may change frequently.​

Physical Demands and work environment:

Requires sitting at the workstation, on the telephone for extended periods of time in a fast paced environment.​ Requires customer site visits.  Must be able to lift up to 40 pounds. Selected candidate may be asked to pass a comprehensive background check, including criminal history, credit, and drug screening.