• Company:
  OSI Systems, Inc
• Location:
  New York, NY 22202
• Job Status/Type:
  Full Time, Employee
• Job Category:
  Business/Strategic Management
• Occupations:
  General/Other: Business/Strategic Management
• Industry:
  Manufacturing - Other
• Work Experience:
  5+ to 7 Years
• Career Level:
  Experienced (Non-Manager)

• Company:
  OSI Systems, Inc
• Reference Code:
  4088a

We are a rapidly growing, fast paced and high energy company looking for talented individuals to become part of our global team and to bring technical excellence as we pursue that challenge together. We are an equal opportunity/affirmative action employer committed to work force diversity. OSI Systems offers salaries commensurate with skill and a comprehensive benefits package

TSA Regional Technical Specialist

Coordinates and ensures that daily tasks are completed by Service Engineers within a given Service region in support of the Transportation Safety Administration.  The Regional Technical Specialist reports on daily departmental tasks as required to ensure that Rapiscan meets or exceeds customer expectations.  Coordinates technical staff involved in achieving maintenance contract obligations, quality audits, installations, and other projects as required.  Ensures that all T&M quotes and invoicing is issued correctly and promptly and forwards monthly reports on regional performance to Program Management and Senior Service Management as necessary. This may require interfacing with multiple departments and multiple company regions to ensure that all work is completed on time and per contractual commitments.  Provides administrative support for Service Department on inventory control as needed

• Liaison with key customers at various locations to research and resolve problems and discrepancies ensuring customer satisfaction and care.
• Serves as customer contact on escalations.
• Implements and monitors procedures to streamline and/or improve efficiency of departmental workflow.  
• Responds to critical inquiries regarding status of service installation or repairs interfacing with the appropriate department or individual who may reside in different time zones.
•  May assist with Maintenance Contracts pricing requirements.  
•  May be required from time to time to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.   
• Interviewing and training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
• Must have the ability to deal with customers where tact may be required to maintain a continuing harmonious relationship.

• Bachelors Degree in Electronics Technology or Business Management with 5 or more years of experience. 
• Previous experience managing a key customer accounts necessary
• Knowledge of MS Word and Excel required
• Able to work independently and acquire broad knowledge of company products, product capabilities and service contract pricing policies.
• Knowledge of conveyor systems, industrial X-ray systems, and electronics helpful.
• Solid planning and organizational skills with a hands-on approach to problem solving required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.  Must have excellent oral and written communication skills. 

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=650437-3-983