The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®” slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.
Research and analyze information and respond to customer inquires, both internal and external. Develop and maintain business processes to achieve desired business results. Assist with planning and supervising work of employees within the business unit in order to accomplish assigned tasks and contribute towards the overall divisional objectives.
- Act as a Team Lead and report back to management on team progress and give feedback on employee performance.
- Document and execute routine processes with minimal supervision.
- Ability to use basic communication skills and handle incoming and/or outgoing calls related to verifying information.
- Identify improvements to processes and implement changes to those processes.
- Communicate field issues to upper management.
- Utilize technology to gain quality and efficiencies.
- Deliver formal and informal presentations.
- Draft reports, memos, create business cases and business letters.
- Conduct meetings to provide/receive information and to discuss/solve work-related issues.
- Document information to include daily, weekly, and monthly reports for future reference and projections.
- Compile reports that are clearly defined and informative about the unit's productivity and performance.
The ideal candidate has the following qualifications:
- Candidates must have at least 3-4 years of insurance operational or process experience.
- Basic knowledge of insurance policies and procedures are required.
- Intermediate knowledge of insurance products is a must.
- Previous experience of analyzing business processes and cancellation of business is required.
- Strong verbal and written communication skills, organizational skills, and leadership skills are required.
- An Associates degree is preferred.
- Intermediate knowledge of PC Skills is required.
- Display interpersonal and time management skills.
- Previous management experience is a plus.
- Bilingual candidates are encouraged to apply.
