Job Summary
- Company
- RAND Worldwide
- Location
- Cleveland, OH 44125
- Industries
- Engineering Services
- Job Type
- Full Time
- Employee
- Career Level
- Manager (Manager/Supervisor of Staff)
- Job Reference Code
- 178
Team Lead - Telesales Specialist
About the Job
The reality today is that an engineer has virtually touched every product you come into contact with. It’s the car you drive, the toys your children play with, the structural components in your office building, the air conditioner that keeps you cool on a hot summer day or the furnace that keeps you warm during the cold blustery winter months. The list is endless.
IMAGINiT Technologies, a RAND Worldwide Company, is a globally diversified engineering group and the world’s largest independent provider of enterprise solutions to the engineering industry. IMAGINiT was formed from a number of smaller companies that represented the best in the industry. Having 20+ years experience in the engineering and design community these companies have developed strong customer relationships. Now as IMAGINiT, part of a worldwide corporation, all our locations are supported by a vast pool of engineering resources that are focused on developing real life business solutions for their local clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Team Lead – Telesales Specialist will act as the call center expert while supervising and assisting their direct reports to meet organizational objectives. Duties will include but will not be limited to:
REQUIREMENTS
IMAGINiT Technologies, a RAND Worldwide Company, is a globally diversified engineering group and the world’s largest independent provider of enterprise solutions to the engineering industry. IMAGINiT was formed from a number of smaller companies that represented the best in the industry. Having 20+ years experience in the engineering and design community these companies have developed strong customer relationships. Now as IMAGINiT, part of a worldwide corporation, all our locations are supported by a vast pool of engineering resources that are focused on developing real life business solutions for their local clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Team Lead – Telesales Specialist will act as the call center expert while supervising and assisting their direct reports to meet organizational objectives. Duties will include but will not be limited to:
- Leading, coaching and managing direct reports
- Training new and existing direct reports
- Scheduling and tracking employee absences, shifts, etc.
- Partnering with training coordinators to drive business performance
- Quoting subscription renewal contracts to clients
- Contacting clients through phone and e-mail to drive the subscription renewal process
- Research and resolve discrepancies with client’s invoices or other accounting related issues, such as collecting Managing the client experience by updating client information and resolving client issues.
- Maintaining and updating client contact information
- Processing orders for subscription contract renewals
- Tracking contract renewal rates and compiling reports for management as required.
REQUIREMENTS
- Two (2) year degree or 3-5 years of experience.
- 2+ years of team lead/supervisor experience in a telesales role
- Prior experience building and leading an effective team
- Ability to effectively and efficiently train direct reports
- Strong Microsoft Office and Microsoft Excel skills
- Excellent verbal and written communication skills
- Excellent conflict resolution skills
- Excellent time management and organizational skills
- Excellent attention to detail
- Ability to meet deadlines and operate under pressure
- Ability to work cooperatively with others and communicate effectively
In addition to a competitive base salary, this position also offers performance-based bonuses, full medical, dental and vision coverage as well as paid time off and a 401k program w/ company match.
See Job Description
Company Tools
Contact Information
RAND Worldwide
