Allianz Global Corporate & Specialty is a premier worldwide carrier for large industrial corporations and their global risks. Our client focus is U.S. corporations with global operations, large national accounts, oil and petrochemical corporations, large contractors and complex construction projects and U.S. subsidiaries of foreign corporations.

We offer challenging assignments and projects in a team-oriented environment. Allianz provides excellent benefits, competitive compensation, and career growth for creative, motivated people who thrive in a fast-paced environment.

We have a current opening for a Team Leader - Insurance Operations for our Chicago office.

Role Purpose:

Heading a team providing administration and processing services. This includes: the development, improvement and joint ownership of all administrative processes; the meeting of customer (Underwriting) and client/broker requirements: the formal monitoring, reporting and adherence to service standards and performance benchmarks; plus the development and performance management of the team to ensure continuing improvement in efficiency and service levels.

Responsibilities:

• Lead and manage the team, including team administration and personnel management, in order to achieve agreed personal and business targets. Review, track and report against agreed service levels for the internal clients; effectively manage these service levels within the team.
• Effect and manage team/individual operational targets and KPIs; develop reporting solutions that measure progress against targets to satisfy business requirements.
• Work in conjunction with peers to develop, maintain and report against an effective daily, weekly and monthly work flow management tool.
• Maintain a continuous review of all procedures and systems.
• Develop and manage effective working relationships with all clients; Underwriters, Accounts personnel and Brokers.
• Represent Insurance Operations in key administrative and process forums.
• Provide project representation, as a project manager or a project team member.
• Review and develop administration and documentation in relation to SOPX and corporate governance; ensure that procedures, processes and documentation conform to all regulatory requirements.
• Develop, maintain and implement a formal training program, to ensure the development of the tams’ technical and systems knowledge, business and insurance understanding and soft skills.

Job requirements:

• Progression or completion of a recognized insurance qualification
• Underwriting and/or significant operational experience preferred
• Key project or practical change management capability
• Previous personnel management and/or demonstrable administrative management experience.
• Leadership – raising professional talent/performance management
• Motivating Others/Communications – Interpersonal skills
• Task Planning – managing business resources
• Personal Effectiveness – working with change/resilience
• Ability to assure basic communication, both written and verbal, in English within the scope of IIP implementation and management in the AZ network.

PRINCIPALS ONLY -- NO AGENCIES