RESPONSIBILITIES AND DUTIES
Team Lead – Team Lead, Planning, SLA management and Communications (50%)
· Perform team leader functions including coaching, team building, and reviews.
· Participate in management team planning.
· Perform weekly and monthly summary reporting on key system metrics.
· Ensure compliance with all SOP.
· Lead priority escalations for system outages.
· Work with vendors to ensure successful project deployments and SLA compliance.
Network Administration – System Design, Configuration, Deployment, and Maintenance (50%)
· Design, Configuration, Deployment, Maintenance, and Support of the following systems:
o Enterprise network environments:
§ Cisco Routers / Switches
§ CheckPoint Firewalls
§ F5 Loadbalancers
o Enterprise server environments:
§ Windows 2003 and 2008
§ ESX / VMWare
§ Solaris Unix
§ SUSE Linux
o Hosted web environment.
o Enterprise storage environment: SAN (EMC, Compellent), NAS (NetApp)
o Enterprise desktop environment: Windows XP, Win 7
o VOIP phone system: ShoreTel
o Enterprise network systems: Active Directory, DNS/DHCP, DFS, SSL VPN, Printers
o Enterprise security systems: BlueCoat, McAfee, RSA DLP, AdmitOne, TriGeo, Breachgate
o Enterprise applications/databases: Exchange, Office, Citrix, SharePoint, SQL, and Oracle.
o Network monitoring tools including CiscoWorks, SCOM, WSUS, and SCCM.
· Perform root cause analysis of major system outages.
· Perform asset management of server, desktop, and network environment.
· Perform network security administration including creation and deletion of user and group objects.
· Perform weekly and monthly reporting on key system metrics to maintain enterprise system health.
· Perform ongoing business continuity and disaster recovery testing to ensure information availability.
· Provide assistance to the NOC team in maintaining the Data Center environment.
· Provide assistance to the engineering team on new Infrastructure projects as appropriate.
QUALIFICATIONS
· Bachelor’s Degree in related field or equivalent experience.
· Advanced Certification (MCSE, CCNA) or equivalent experience.
· Scripting experience (UNIX shell scripting / MS PowerShell).
· 3+ years enterprise system support experience.
· Excellent analytical and problem solving skills.
· Excellent customer service skills.
· Strong presentation / writing / reporting skills.
· Ability to travel 5%.
· Ability to lift 50 lbs.
· Ability to work evenings and weekends.