About us:

Are you stuck in a dead-end job? Are you working in a boring, stressful environment? Is your company still stuck with doing things "the old-fashioned way"? Well, take a look at us! Our Company started 21 years ago with 5 people and we are now over 1,000 strong and counting! We know our people are our number one asset and we show it!

• We offer a great medical plan (you can choose from 3 HMO's or a PPO), chiropractic, dental, life and voluntary long-term disability.
  
• Two weeks vacation after one year; six personal days and a floating holiday.
  
• We offer a Section 125 Plan for unreimbursed medical expenses and childcare.
  
• Every month we organize an employee event such as a bowling party, beach party, Angels game tailgate party, big huge company picnic, annual trip to Catalina Island (on a Friday!), elegant Christmas party and many more fun events.
  
• We have a casual, yet hard working environment.
  
• Every Friday is Casual Day.
  
• We believe that our success is a result of the hard work of the great people we hire so we share our profits through a Bonus Program every six months and we offer a 401(k) plan!

Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading general agency for group health insurance in the nation. If this sounds like the type of Company you'd like to work for, please check out this current employment opportunity and come join our team!

Job Description:

 Customer Service Representative will answer questions and educates by telephone and email from customers regarding new and existing accounts and products.  Use sales skills to conserve and upgrade customers.  Strong technical aptitude to act as a first point of contact for users experiencing system problems.  Follows up on calls from customers regarding problems that they are experience with their Quotit service as well as rates and benefits questions.  Document calls in admin system.  Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers.  Provide clear and explicit documentation.  Perform other duties as assigned.

Knowledge:

Requires a minimum of 2 years of customer service experience.  Technical support experience preferred.  High School Diploma or equivalent, required.  College degree preferred.  Computer literate and word processing experience.  Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a highly quality and quantity of work.  Experience in handling high call volume.  Excellent professional verbal and written communication skills.