- POSITION INFORMATION
- Company:
Fortinet, Inc.
- Location:
Multiple locations
- Job Status/Type:
Full Time
Employee
- Job Category:
IT/Software Development
- Occupations:
Computer/Network Security
- Industry:
Computer Hardware
Computer Software
Computer/IT Services
- Work Experience:
10+ to 15 Years
- Career Level:
Experienced (Non-Manager)
- Education Level:
Bachelor's Degree
- CONTACT INFORMATION
- Company:
Fortinet, Inc.
- Email:
Apply by Email
- Reference Code:
#AMCS133
Fortinet is the pioneer and world's leading provider of Unified Threat Management (UTM) security systems that enable secure business communications and deliver the best security, performance and total cost of ownership available. Our award-winning security systems and subscription services protect the networks of more than 20,000 customers worldwide - including telecommunications carriers, service providers and enterprises of all sizes.
Fortinet was founded in 2000 by Ken Xie, the visionary founder and former president and CEO of NetScreen (later sold to Juniper for more than $3.5 billion) and is led by a strong and seasoned management team with deep experience in the networking and security arenas. Fortinet's position as the leading privately-held network security company has been validated by more than $100 million in funding from the industry's leading venture capital firms.
The company is headquartered in Sunnyvale, California, with customer support, development and sales facilities throughout North America, Europe and Asia. Fortinet sells its system and subscription service products through a network of channel partners worldwide.
Technical Account Manager II Herndon, VA/Sunnyvale CA
In this senior, very technical, and highly visible role, you will be the primary technical contact delivering managed technical support for premium customers. In addition to, you will also be responsible to: * Collection, analysis and change recommendations of configuration information * Collection and analysis of customer network information * Collection and analysis of packet trace information * Recommend actions based on analysis * Customer education (gaps in networking, product knowledge etc…) * Installation and configuration assistance * Reproduction of customer environments on lab equipment * Follow up technical cases and manage the right expectation until the closure of the cases * Conduct weekly status conference calls with customers to report status of open issues and projects. * Conduct quarterly site visits for your managed accounts. * Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America) * Develop best practice deployment and troubleshooting methodology documentation. * Develop best practice deployment and troubleshooting methodology documentation. * Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. Job Experience Required: A Bachelor's degree or equivalent is preferred with at least 8-12 years relevant professional experience preferably in the Network industry. Must possess strong network security and routing experiences, exceptional customer service orientation and strong communication MS Word, PowerPoint and Excel skills. Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications. Also prefer candidates with scripting and Windows server app experience. To Apply: Please email your cover letter and resume to recruiter@fortinet.com in Word only, quoting the job title and reference # AMCS133/AMCS3 in the subject line.
