McAfee Inc - Proven Security

 

Technical Account Manager

McAfee is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier.  As we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people.
 
The Technical Account Manager will be responsible for the implementation and ongoing customer management named accounts. This person is expected to maintain the direct customer relationship with assigned accounts and will work closely with Engineers and Operations team to fulfill customer needs. TAM acts as a trusted advisor to the customer by providing them guidance and sharing best practices. This person is expected to drive customer adoption, value realization and is responsible for the overall success of the named accounts. TAM is expected to have knowledge across McAfee SaaS products. This person is expected to manage large customer implementations and integrations.
 
TAM is directly responsible for the renewal of the account. He/She is expected to work closely with Sales and Business Development and help in identification of up sell and cross sell opportunities within the account.
 
Customer on-boarding:

• Project planning


• Drive customer implementation with assistance of support engineers.


• Ensure Customer Satisfaction.Ongoing Customer Management


• Drive Customer adoption and Value Realization


• Drive Customer enablement plan through training and best practices.


• Own the ongoing customer request management ensuring highestsatisfaction level.


• Periodic check points to ensure customer success.Qualifications/Education

• Bachelors Degree preferably in Computer Science, MIS or related field.


• At least 5 + years of software industry experience in services delivery and project management.


• At least 2 years of Customer Account Management experience.


• Strong Project Management Skills and experience in managing Enterprise level software implementation.


• Previous experience in SaaS is preferred however, consulting experience or professional services experience is acceptable.


• Technical knowledge and experience in enterprise-level software solutions.


• Ability to communicate and present effectively using telephone, web based presentations and in-person.


• Ability to work effectively with sales and business development teams.


• Strong relationship building skills.


• Excellent analytical skills.


• Excellent organizational skills and ability to multi-task.


• Resilience and resourcefulness when solving complex problems


• Positive attitude

Desired:

• Technical knowledge and experience.


• Experience and knowledge of the Software as a Service (SaaS) marketplace


• ITIL Certification


• Technical competence and experience with ITIL based Service Management tools.


• PMI / Prince2 Certification or equivalent


• Ability to travel up to 25%

We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company paid Medical, Dental, and Vision coverage, Paid Time Off, paid Holidays, Stock Options, Flexible Spending Account, Educational Assistance Program, 401(k),  ESPP and more! Please visit us @ www.mcafee.com or apply online @ http://www.mcafeecareers.com /
 
McAfee Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. McAfee Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.