About Harte-Hanks:

Harte-Hanks® is a worldwide, direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to local, regional, national and international consumer and business-to-business marketers.  Harte-Hanks Direct Marketing improves return on its clients' marketing investment by increasing their prospect and customer value through solutions and services organized around five groupings of integrated activities:  Information (data collection/management) — Opportunity (data access/utilization) — Insight (data analysis/interpretation) — Engagement (program and campaign creation and development) — Interaction (program execution). 

Position Summary:

The Technical Account Manager must be adept at speaking in both technical and non-technical terms, and able to fill the gap between technical and non-technical people, to ensure that the requested need can be communicated to effectively deliver the right solution.

Essential Functions and Responsibilities:

• Excellent communication skills
• Technical Writing Skills - Candidate should have proven technical writing and documentation skills, previous experience with drafting, writing, and editing of technical/non-technical documentation required.
• Account management experience - A major portion of this position will deal with account manager type activities, someone with AM thought-process is vital. This involves working with finesse and muscle when required. It also requires the ability to exert influence as needed to meet goals and deadlines.
• Excellent project management skills - To further expand the role of an account manager, this person will be responsible for planning and overseeing projects and timelines both directly under their control and through other functional groups. Acting as a liaison between functional groups to ensure projects are delivered on time and on budget with required features will be a key element of this position.
• Possess outstanding organizational skills - Ability to keep all activities, projects, requests, documentation, timelines etc. documented and controlled in an organized way. Must have audit trail ability in communications and project change requests as well as scope creep.

Required Experience, Skills and Education:

• Fluent in HTML and HTML Tools - Must have an understanding of the methodologies to create email communications.
• Excellent database knowledge such as SQL to understand communications to and from DB administrators
• MS Office knowledge (Word, Excel, etc.)
• 4 + years previous industry experience required
• Bachelors Degree (BS or BA) preferred

Compensation and Benefits:

Harte-Hanks offers attractive compensation plans along with a comprehensive benefits offering including:  Medical, Dental, Life, PTO, 401k, Flexible Spending Accounts, Disability, Educational Assistance and Employee Referral Bonus plans.  Harte-Hanks is respected as an employer of choice due to our numerous career opportunities, our highly talented team members, our world-class reputation, and our impressive client portfolio.  If the fit is right, consider bringing your talents to our team to help us continue to make it happen!

Note:  The information listed above is intended to describe the general nature and level of this position.    Essential functions and responsibilities may change as business needs require.

Harte-Hanks is an EEO/AA Employer